Backup exec 12 gives error then freezes when I attempt to edit a selection list

[idahotech]

If I right click on properties, it gives me a list of jobs it will affect, I click OK to this then I get the following error message...

External component has thrown an exception.

Stack Trace:

at BackupExec.UI.BEDlgs.SelectionListProperties(Guid[] guidArray, Int32 arraySize)

at BackupExec.UI.Data.SelectionListInst.OnProperties(Command command, List`1 listUIObjects)


After clicking ok the application freezes completely and can only be closed down via Task Manager. Anyone experienced anything like this before?


Running:
Backup Exec 12.0 Rev 1364
SQL Server 2005
Windows Server 2008 Standard

[RahulG]

This should resolve it http://support.veritas.com/docs/310741

[RahulG]

http://support.veritas.com/docs/302050

Register the Backup Exec Calendar Controller DLL PVCALENDAR.OCX manually per the following steps:

1. Go to a Command Prompt on the media server (Start-->Run-->cmd).

2. Change the path to C:\Program Files\Symantec\Backup Exec. Type in the following and then press enter:

regsvr32 pvcalendar.ocx

Note: A popup message should be returned indicating the file was registered successfully.

3. Restart the Backup Exec Services. The backups should now schedule without any issues using the "Edit Schedule Details" Option.

[idahotech]

Hi thanks for the reply. I don't think there is a issue with the calendar, i tried the above but it hasn't fixed the problem.

[RahulG]

Have you tried running repair install for backup exec ?  It needs a reboot after the repair

[idahotech]

Might be the only option, will i loose any of my jobs/selection lists etc?

[RahulG]

Nope when u run the repair you dont losse any data ...IF you want you can just backup your Data and the catalog folder

[idahotech]

Just to add to this, if I try to create a new restore job the software just locks up - no error message.

That makes this a pretty serious problem!

[RahulG]

Any update ... Did you ran the repair install.?

[idahotech]

Yeah I ran the repair, but it didn't fix the problem.

[idahotech]

I've been reading around and noticed that Backup Exec 12 and SQL2008 don't get on very well.

Both SQL2005 and 2008 are installed on the server, BE uses the 2005 instance so I wouldn't have thought this would cause any problems. Could this be the root of my issue?

[RahulG]

yup that is the excatly the cause the very 1st line of the document states that  http://support.veritas.com/docs/310741
When editing and submitting existing backup jobs, backup templates, or selection lists the Backup Exec Interface will hang if SQL 2008 or SQL 2008 components are installed on a Backup Exec 12.0 Media Server

[idahotech]

Hmm, upgrade to 12.5 looks favourite then. Thanks for your responses RahulG.