07-31-2012 08:28 AM
How do I obtain the latest W2008 remote agents?
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07-31-2012 05:26 PM
Hi Dan,
You need to check it properly whether remote server is running only on win2008 Std /Ent or whether it is running on win2008 r2 OS
If it is running on win2008 then , it is supported & you should be able to install remote agent on it
Please check SCL for BE 12.0
http://www.symantec.com/docs/TECH56442
But then if it is win2008 r2 then BE 12.0 doesn't support it & it is supported from 12.5 that too for remote agent , You cannot install BE 12.5 on win2008 r2
Please check the 2 link below which describes the same
http://www.symantec.com/docs/TECH75697
http://www.symantec.com/docs/TECH70425
So finally if you are running on win2008 r2 please upgrade the Backup exec Media serve to BE 12.5 and above to install remote agent
If it is win2008 then you should not see the error ,
From the remote server the event log shows it is trying to install incompatible software
Hope this helps
Thanks
07-31-2012 08:34 AM
If you have installed Backup Exec than the installables of Remote Agent are available at
X:\Program Files\Symantec\Backup Exec\Agents\
There is RAWS32 for 32bit server and RAWS64 directory for 64 bit server.
However this is the base version of Remote Agent, as in when you run Live Update and install
latest patches the RAWS directory gets updated.
What version of Backup Exec you are using ?
07-31-2012 08:40 AM
07-31-2012 11:46 AM
Thanks for your help
My media server is running BE 12.0 on a win2003 32bit
Attempting to install the agent on a win2008 server 64bit
I ran the update through BE. It shows Service pack 5
The agent install fails with a message about the user does not have rights to the folder.
From the remote server the event log shows it is trying to install incompatible software
07-31-2012 05:26 PM
Hi Dan,
You need to check it properly whether remote server is running only on win2008 Std /Ent or whether it is running on win2008 r2 OS
If it is running on win2008 then , it is supported & you should be able to install remote agent on it
Please check SCL for BE 12.0
http://www.symantec.com/docs/TECH56442
But then if it is win2008 r2 then BE 12.0 doesn't support it & it is supported from 12.5 that too for remote agent , You cannot install BE 12.5 on win2008 r2
Please check the 2 link below which describes the same
http://www.symantec.com/docs/TECH75697
http://www.symantec.com/docs/TECH70425
So finally if you are running on win2008 r2 please upgrade the Backup exec Media serve to BE 12.5 and above to install remote agent
If it is win2008 then you should not see the error ,
From the remote server the event log shows it is trying to install incompatible software
Hope this helps
Thanks
08-01-2012 05:27 AM
Thank you
I located the 12.5 software and I am attempting to upgrade
Need to track down keys for agent upgrades
08-01-2012 05:35 AM
Hi
You could contact the licensing/customer care dept at 18003272232 (US) to get the details. If you reside outside of the US please refer to the Symantec Support Web Site for local region support phone numbers. http://www.symantec.com/business/support/contact_t...
Thanks