Backup of CPS data fails

[Corey_Wilson]

Can someone please explain to me how to backup the CPS databases and protected business server files on the CPS server without errors? I am using the AOFA which is set for automatic, the CPS server currently is the BackupExec 11d media server. Every backup I run which includes these files gives the following error:

Job ended: Saturday, January 13, 2007 at 8:28:16 PM
Completed status: Failed
Final error: 0xe000fec2 - A failure occurred accessing the SnapShot handle.
Final error category: Resource Errors


Backup- C: WINDOWSV-79-57344-65218 - A failure occurred accessing the SnapShot handle.
V-79-57344-65218 - A failure occurred accessing the SnapShot handle.
V-79-57344-65218 - A failure occurred accessing the SnapShot handle.


V-79-57344-34110 - AOFO: Initialization failure on: "Cont?Prot?Srv?SysStateSysInfo". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
Snapshot provider error (0xE0008516): Resources specified for snapshot do not have any valid data on them. Check if files were deleted or renamed.

Check the Windows Event Viewer for details.

For additional information regarding this error refer to link V-79-57344-65218



The CPS job's are stopped and always are during the backup process although the CPS services are still running, obviously.

Hope someone can shed some light on this.

Thanks

[Philip_Pearson]

Try it with AOFO turned off, that might narrow it down.

[Corey_Wilson]

Made no difference. Just got done running the same job without AOFO enabled and this is the error returned in the job log:



V-79-57344-34110 - AOFO: Initialization failure on: "Cont?Prot?Srv?Device". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
Snapshot provider error (0xE0008516): Resources specified for snapshot do not have any valid data on them. Check if files were deleted or renamed.

Check the Windows Event Viewer for details.


V-79-57344-34110 - AOFO: Initialization failure on: "Cont?Prot?Srv?ShdCpySysInfo". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
Snapshot provider error (0xE0008516): Resources specified for snapshot do not have any valid data on them. Check if files were deleted or renamed.

Check the Windows Event Viewer for details.


V-79-57344-34110 - AOFO: Initialization failure on: "Cont?Prot?Srv?SysStateSysInfo". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
Snapshot provider error (0xE0008516): Resources specified for snapshot do not have any valid data on them. Check if files were deleted or renamed.

[Philip_Pearson]

Check out this thread on v10

http://forums.veritas.com/discussions/thread.jspa?threadID=47744&start=0&tstart=0

page 2 mainly

Ignore the contributions from Veritas staff, they are typically useless

[Corey_Wilson]

I will give a try to the suggestions listed in that thread and post back with my results.

Thanks

[Corey_Wilson]

Removing the AOFO from the backup job results in the following error:



Backup- C: WINDOWSV-79-57344-65218 - A failure occurred accessing the SnapShot handle.
V-79-57344-65218 - A failure occurred accessing the SnapShot handle.
V-79-57344-65218 - A failure occurred accessing the SnapShot handle.
V-79-57344-65218 - A failure occurred accessing the SnapShot handle.
V-79-57344-65218 - A failure occurred accessing the SnapShot handle.



and it basically fails right about the time it would start backing up the CPS databases. I uninstalled AOFO, restarted and tried the backup job again and thats the error I get. So I reinstalled AOFO, restarted, renabled the option for the job and ran it and the below error message is what Im getting in the job log now.


Job ended: Monday, January 15, 2007 at 2:01:05 PM
Completed status: Failed
Final error: 0xe0000332 - File(s) are currently being backed up to the CPS Protection Server and cannot be backed up by Backup Exec. Adjust the schedules for the CPS and Backup Exec jobs that back up these file(s) to avoid running them simultaneously, and then try running the Backup Exec job again.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-818

The problem is though, the CPS job is NOT running and has not been for over six hours. The status of the job is stopped.

This isnt making any sense.

[Corey_Wilson]

the fact I was getting an error even after unselecting the CPS stuff is because there was entries pointing to this under the Selection Details List. That was oversight on my part, but still does not resolve the problem with getting errors while trying to backup the CPS Databases and Business Server's even though all CPS jobs are stopped.