Backup won't start

[ahazelwood]

Another day, another Backup Exec problem.

I have a job that has been running fine and all of the sudden, it won't run.  It's almost like it won't even start because I don't get a "Start Time."  Any ideas?  Thanks in advance!

[CraigV]

Have you restarted your services? Any outstanding alerts?

[ahazelwood]

What services do I need to restart?  No outstanding alerts that I am aware of.

[CraigV]

Open up Beutility, go to your server name and then right-click and choose the option to restart the services.

[Sush---]

Hello Ahazelwood,

    Please check if you are facing the issue as mentioned in this technote

http://www.symantec.com/docs/TECH185853 : Backup Jobs get missed and alerts are displayed in Backup Exec 2012

If yes, then you can check the Solutions mentioned in the technote.

Thanks,

-Sush...

[ahazelwood]

Where is Beutility?

[Sush---]

BEUTILITY.exe is in C:\Prpgram Files\Symantec\Backup Exec folder....

But anyways you can go to Backup Exec button in Backup Exec console >> Configuration and Settings >> Backup Exec services and restart all services from there too.

Thanks,

-Sush...

[ahazelwood]

The job isn't reported as missed.  It just keeps saying it is going to start but it never does.  The status is Queued but there is never a Start Time listed.  

[ahazelwood]

Well, I restarted the services and so far nothing has changed.  :(

[lmosla]

Hi,

Try recreating the job and make sure you have all the Live updates installed and the agents pushed out to your servers.

[CraigV]

Run a push-install from the media server. Any servers that don't have the agent installed will indicate that the installation needs to happen, as will any outdated agents!

[ahazelwood]

All Live Updates have been installed.  Server was restarted.  How do I know if all the agents are pushed out?  

I recreated one of my jobs and so far it's running, I'll keep you updated.  Thanks!

[ahazelwood]

Yep, you're right CraigV - they needed at least 3 updates each!  I'm running them now, will keep you updated - thanks!

[ahazelwood]

Ok so I ran updates on the servers and restarted them, and I recreated the jobs.  But it still says the job status is "Queued."  Any other suggestions?

[Sush---]

I would suggest you to open a case with Symantec Support to further troubleshoot this issue.

Thanks,

-Sush...

[CraigV]

...so no Alerts pending...what about the time on your server? Are you using DST or something like that? There have been numerous forum queries over the past couple of years around this...

[ahazelwood]

no alerts pending, time on server is correct - yeah, none of the forums answer my question.  I've researched and researched and I'm sick of Symantec.  Why is BE so hard to use????

What is DST?

[CraigV]

Daylight Savings Time...and it might be time to open a support case with SYmantec over this.

If they help you solve your issue, come back here and post that solution before closing off the query.

[ahazelwood · Accepted solution]

Well, I deleted EVERYTHING off the NAS, removed it from BE and re-created it in BE and now my jobs are running perfectly.  Thank goodness I have 2 NASs so I can do this.  Good luck if you ever have this problem and can't delete your files.....I'm exhausted and it's only 9am.