Hi there,
For the past two days we have been experiencing a majorr failign of our backup system. Whenever a job is to use the Deduplication store it causes the bengine.exe to crash and takes the BackupExec engine service with it.
Here is the contents of the windows error log in event viewer:
Log Name: Application
Source: Application Error
Date: 11/03/2011 10:32:36
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: SRV-UROWF-BKUP.ColasUK.int
Description:
Faulting application name: bengine.exe, version: 13.0.4164.111, time stamp: 0x4d0cc94b
Faulting module name: DeviceIo.dll, version: 0.0.5071.110, time stamp: 0x4cfea7e2
Exception code: 0xc0000409
Fault offset: 0x000000000002069d
Faulting process id: 0x788
Faulting application start time: 0x01cbdfd6e055ed4a
Faulting application path: C:\Program Files\Symantec\Backup Exec\bengine.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\DeviceIo.dll
Report Id: e114b0c4-4bca-11e0-b18d-005056c00008
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-03-11T10:32:36.000000000Z" />
<EventRecordID>22436497</EventRecordID>
<Channel>Application</Channel>
<Computer>SRV-UROWF-BKUP.ColasUK.int</Computer>
<Security />
</System>
<EventData>
<Data>bengine.exe</Data>
<Data>13.0.4164.111</Data>
<Data>4d0cc94b</Data>
<Data>DeviceIo.dll</Data>
<Data>0.0.5071.110</Data>
<Data>4cfea7e2</Data>
<Data>c0000409</Data>
<Data>000000000002069d</Data>
<Data>788</Data>
<Data>01cbdfd6e055ed4a</Data>
<Data>C:\Program Files\Symantec\Backup Exec\bengine.exe</Data>
<Data>C:\Program Files\Symantec\Backup Exec\DeviceIo.dll</Data>
<Data>e114b0c4-4bca-11e0-b18d-005056c00008</Data>
</EventData>
</Event>
It just seemed to appear out of nowhere which is rather annoying....has anybody out there got any suggestions?
Details of our enviroment are:
Server OS: 2008 R2
Server is a CASO
Deduplication store is on local disks..
