BackupExec Job is running for 2 days, no cancel possibility

[A_O_]

Hi, 

A Full Backup job (BackupExec 2012 SP4) is already running for 2 days since Friday. Normally it is always ready in hours.

I can not choose an option to cancel this job. Double click on the running job shows the following job, a differential backup!

How can I cancel the running full backup job?

[pkh]

There is a button at the right-hand side of the ribbon which when clicked will show all the jobs. Try canceling it from there

[VJware · Accepted solution]

Do check if there is any outstanding alert which requires a response or not.

And one way to force cancel would be to restart the BE services.

[A_O_]

Hi,

• The button “ View all jobs”had no this job in the list.

• To stop the BackupExec services through “Services” was not possible. An error appears "the service cannot accept control messages at this time ".

• The solution was to stop the Backup services through Windows Task manager.

The problem is solved. Thanks for the quick responses.

[Nishant_p]

what is status of backup jobs,  either it is running with bytes count or queued  ? , or just open task manager and end task for job engine task , after few sec. backup exec job engine service will stop , start the job engine service ,