Backupexec 2010 keep stopping services & yes all updates installed

[Larry_S__Hall]

I have a 2003 standard server with backupexec 2010, every day I have to restsrt services and take backup of of on hold, this is a pain, any idea whats wrong???

[Larry_S__Hall]

Note my spelling is bad, basically, reboot system, all is ok that day, next day if you don't manually retart services, the backup goes offline, so if restart service, and place backup online it work untill next day, and you have to restart services, and take job off of hold, till next day, does anyone see a painfull patern here!!.

Thanks in advance for your help, note server is up todate, as well as all patches install for BE 2010.

[Sush---]

Have you checked the Event viewer for any kind of error generated when the services stopped....??

This will give you more information like at what time the services stops automatically and what are the errors due to which the services are stopped..

Also if you can paste the errors from the Event viewer it will be helpful.

Thanks,

-Sush...

[CraigV]

Hi Larry,

I have seen an antivirus stop services. Can you verify that your services are excluded from any active AV scanning?

Thanks!

[Larry_S__Hall]

Will check both and get back . Thanks

[Larry_S__Hall]

This is what I get in event viewer.

this error 3 times in a row.

Event Type: Error
Event Source: Backup Exec
Event Category: None
Event ID: 34113
Date:  11/15/2010
Time:  11:20:10 PM
User:  N/A
Computer: MANTHASERVER
Description:
Backup Exec Alert: Job Failed
(Server: "MANTHASERVER") (Job: "Backup 00002") Backup 00002 -- The job failed with the following error: The Backup Exec job engine system service is not responding.
 

 For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml

Event Type: Information
Event Source: Backup Exec
Event Category: (65535)
Event ID: 57345
Date:  11/15/2010
Time:  11:34:50 AM
User:  N/A
Computer: MANTHASERVER
Description:
Database Exception Context:AutoClearAlerts: sp ClearAutoAlert Error:-536837662: :: -2147467259:Timeout expired :: DB Error Set 0: native=0xffffffff source=Microsoft OLE DB Provider for SQL Server hr=0x80004005 Timeout expired

 For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml

etc.

Or these  information warnings quite a few

Event Type: Information
Event Source: Backup Exec
Event Category: (65535)
Event ID: 57345
Date:  11/15/2010
Time:  11:37:22 AM
User:  N/A
Computer: MANTHASERVER
Description:
Database Exception Context:AutoClearAlerts: sp ClearAutoAlert Error:-536837662: :: -2147467259:Timeout expired :: DB Error Set 0: native=0xffffffff source=Microsoft OLE DB Provider for SQL Server hr=0x80004005 Timeout expired

 For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml

Event Type: Information
Event Source: Backup Exec
Event Category: (65535)
Event ID: 57345
Date:  11/15/2010
Time:  11:37:22 AM
User:  N/A
Computer: MANTHASERVER
Description:
Database Exception Context:BENEDB::CreateCmd Error:-536837662: :: -2147467259:Timeout expired :: DB Error Set 0: native=0xffffffff source=Microsoft OLE DB Provider for SQL Server hr=0x80004005 Timeout expired

 For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml

Event Type: Information
Event Source: Backup Exec
Event Category: (65535)
Event ID: 57345
Date:  11/15/2010
Time:  11:37:22 AM
User:  N/A
Computer: MANTHASERVER
Description:
Database Exception Context:BENEDB::GetSession Error:-536837662: :: -2147467259:Timeout expired :: DB Error Set 0: native=0xffffffff source=Microsoft OLE DB Provider for SQL Server hr=0x80004005 Timeout expired

 For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml

Event Type: Information
Event Source: Backup Exec
Event Category: (65535)
Event ID: 57345
Date:  11/15/2010
Time:  11:37:22 AM
User:  N/A
Computer: MANTHASERVER
Description:
Database Exception Context:CBESession::CreateDBCmd Error:-536837662: :: -2147467259:Timeout expired :: DB Error Set 0: native=0xffffffff source=Microsoft OLE DB Provider for SQL Server hr=0x80004005 Timeout expired

 For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml

[rohan_borawake]

Hello Larry,

Are you running the backup jobs to the tape drive, if so can you please check if the backup job stays in the queued status for a long time with a green question mark on the job status.

Thanks

[rohan_borawake]

Hello Larry,

You can try the below workaround

A. Perform the tape eject operation with the tape device within 15 minutes.
B. Manually respond to the "Media Remove" alert within 15 minutes (Click "OK").
C. Configure the "Automatic Response" for media alerts to automatically respond within 15 minutes.

For more information on How to configure Alerts to be responded to automatically in Backup Exec

http://www.symantec.com/business/support/index?page=content&id=TECH49560

Thank you

[Larry_S__Hall]

  see below I dont have same as your screen

 

[Larry_S__Hall]

Did a check for updates and it found two hot fixes, maybe I will get lucky.

[pkh]

@Larry - Go to the BE installation directory and then use BEUtility to do a database consistency check and dump the database.  This is to ensure that the BEDB is in good shape.  If there are any errors, use the same utitlity to repair the database.

[rohan_borawake]

Hello Larry,

You need to configure the Automatic Respond to media remove alert by going to Tools - Alert Categories and select Media Remove.

Then enable Respond to Alert within 1 min.

Thank you