06-10-2014 01:19 AM
Hi all,
Currently, I have a situation here.
My current (working) configuration is as follows: Virtualized on ProxMox PVE Windows Server 2008r2 with installed Backup Exec 2012 SP4, configured 8 backup jobs, i`m using WD NAS with iSCSI initiated connection.
My goal is just to install Backup Exec 2014 on virtualized (again) Windows Server 2012r2 and to create my jobs from scratch (they`re just 8, so no big deal).
Actually, i`ve got those errors and Backup Exec Remote Agent for Windows stops:
Faulting application name: beremote.exe, version: 14.1.1786.0, time stamp: 0x5371d644
Faulting module name: ndmpcomm.dll, version: 14.1.1786.0, time stamp: 0x5371d641
Exception code: 0xc0000005
Fault offset: 0x00000000000422d7
Faulting process id: 0xfe8
Faulting application start time: 0x01cf83d04b780712
Faulting application path: C:\Program Files\Symantec\Backup Exec\beremote.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\ndmpcomm.dll
Report Id: a2f0ac92-efc3-11e3-80bc-a7188522635c
Faulting package full name:
Faulting package-relative application ID:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: beremote.exe
P2: 14.1.1786.0
P3: 5371d644
P4: ndmpcomm.dll
P5: 14.1.1786.0
P6: 5371d641
P7: c0000005
P8: 00000000000422d7
P9:
P10:
Attached files:
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_beremote.exe_6d924a18a7bba27bf641465e7554bca75f9722e2_1470bebf_0e9611a0
Analysis symbol:
Rechecking for solution: 0
Report Id: 774aed92-efc4-11e3-80bc-a7188522635c
Report Status: 4100
Hashed bucket:
I`ve made some test too - on Windows Server 2008r2 (virtualized) everything is OK - BE 2014 starts w/o any problem.
Any ideas?
06-10-2014 02:02 AM
A virtualised media server is strictly not supported, and the choice of virtualisation platform might actually be playing a role in that error you are getting.
Thanks!
06-10-2014 02:21 AM
Would recommend to log a formal support case for us to investigate the remote agent crash.
06-10-2014 03:34 AM
Thanks for the answers!
CraigV, that was my thoughs too, i`ve tested it on 2012r2, but installed on Oracle VM Virtual box and everything seems to be ok for 2 days. I even upgrade remote agent on my primary DC (Server 2012), and backups go smoothly, restore jobs are also ok.....
Anyway, I`ll log a support case, as VJ advise me!