Can't Install Veritas Backup Exec

[barry_lee]

****************************************************************

VERITAS Backup Exec (TM) 9.1 for Windows Servers Installation Log

Start time: 11-23-2006,14:39:08

****************************************************************
11-23-2006,14:39:33 : Product version: 9.1.4691
11-23-2006,14:39:33 : Executeing CSetupApp::RemoveAllOurFiles()
11-23-2006,14:39:33 : REMOVE From Directory: C:\DOCUME~1\ADMINI~1.FAR\LOCALS~1\Temp\{201E698C-B88E-41AE-8C46-3BBACADCD6E7}
11-23-2006,14:39:33 : REMOVE Files:
11-23-2006,14:39:33 : Resdll.dll
11-23-2006,14:39:33 : Settings.xml
11-23-2006,14:39:33 : TSMOps.dll
11-23-2006,14:39:33 : UpgradeSummary.xsl
11-23-2006,14:39:33 : warning.jpg
11-23-2006,14:39:33 : warning2.jpg
11-23-2006,14:39:33 : Executeing CSetupApp::RemoveAllOurFiles()
11-23-2006,14:39:33 : REMOVE From Directory: C:\DOCUME~1\ADMINI~1.FAR\LOCALS~1\Temp\{201E698C-B88E-41AE-8C46-3BBACADCD6E7}.0
11-23-2006,14:39:33 : REMOVE Files:
11-23-2006,14:39:36 : Executing InitInstall_MSI.
11-23-2006,14:39:38 : StartBESequence
11-23-2006,14:39:39 : Executing StartBESequence
11-23-2006,14:39:39 : Pulling user data from the MSI
11-23-2006,14:39:39 : Executing CDlgUseLocalSQL::PullDataMSI()
11-23-2006,14:39:39 : SQL Server running.
11-23-2006,14:39:39 : DRIVER={SQL Server};SERVER=FBHK2\TL_MSDE;Trusted_Connection=Yes
11-23-2006,14:39:39 : Connected to SQL Server.
11-23-2006,14:39:39 : Successfully connected as sysadmin/dbcreator.
11-23-2006,14:39:39 : Executing TSM_GetTSMSettings.
11-23-2006,14:39:39 : Executing SSO::PullDataMSI()
11-23-2006,14:39:39 : MSI processing complete
11-23-2006,14:39:39 : Pulling user data from the command line
11-23-2006,14:39:39 : Setting up command line parameter table
11-23-2006,14:39:39 : COMMAND LINE: Checking UIMODE value
11-23-2006,14:39:39 : COMMAND LINE: Checking for program group placement value
11-23-2006,14:39:39 : COMMAND LINE: Checking for main feature selection
11-23-2006,14:39:39 : COMMAND LINE: checking for USESQL values
11-23-2006,14:39:39 : COMMAND LINE: Checking for serialization values
11-23-2006,14:39:39 : CDlgSerialNumber Pass Function.
11-23-2006,14:39:39 : After Check for Remote_Install.
11-23-2006,14:39:39 : After Check for RA_INSTALL.
11-23-2006,14:39:39 : CDlgSerialNumber Pass Function.
11-23-2006,14:39:39 : COMMAND LINE: Checking for destination path value
11-23-2006,14:39:39 : COMMAND LINE: Checking for sub features selected
11-23-2006,14:39:39 : CDlgLocalChooseCustom Pass Function.
11-23-2006,14:39:39 : After Check for INSTALL_CHOICE.
11-23-2006,14:39:39 : After Check for INSTALL_TYPE.
11-23-2006,14:39:39 : After Check for INSTALL_MODE.
11-23-2006,14:39:39 : CDlgLocalChooseCustom Pass Function.
11-23-2006,14:39:39 : COMMAND LINE: Checking for service account values
11-23-2006,14:39:39 : Not in Maintenance mode
11-23-2006,14:39:39 : Getting the Silent Params.
11-23-2006,14:39:39 : COMMAND LINE: Checking for tape drivers values
11-23-2006,14:39:39 : COMMAND LINE: Checking for TSM values
11-23-2006,14:39:39 : CDlgTSMConfig Pass Function.
11-23-2006,14:39:39 : After Check for INSTALL_MODE.
11-23-2006,14:39:39 : CDlgTSMConfig Pass Function.
11-23-2006,14:39:39 : COMMAND LINE: checking for SSO values
11-23-2006,14:39:39 : COMMAND LINE: Checking for clone values
11-23-2006,14:39:39 : COMMAND LINE: Checking progress settings
11-23-2006,14:39:39 : COMMAND LINE: Checking for NOINSTALL value
11-23-2006,14:39:39 : /DEST:C:\Program Files\VERITAS\Backup Exec\NT\
11-23-2006,14:39:39 : /TS:
11-23-2006,14:39:39 : Command line processing complete
11-23-2006,14:39:39 : Install set to run in UI mode
11-23-2006,14:40:16 : Validating license data
11-23-2006,14:41:00 : Executing CRegistryOperations CheckForOlderVersionAA
11-23-2006,14:41:04 : CDlgSerialNumber Pass Function.
11-23-2006,14:41:04 : After Check for Remote_Install.
11-23-2006,14:41:04 : After Check for RA_INSTALL.
11-23-2006,14:41:04 : CDlgSerialNumber Pass Function.
11-23-2006,14:45:19 : Validating serialization data
11-23-2006,14:45:19 : CDlgLocalChooseCustom Pass Function.
11-23-2006,14:45:19 : After Check for INSTALL_CHOICE.
11-23-2006,14:45:19 : After Check for INSTALL_TYPE.
11-23-2006,14:45:19 : After Check for INSTALL_MODE.
11-23-2006,14:45:19 : CDlgLocalChooseCustom Pass Function.
11-23-2006,14:45:19 : On Init of CDlgChooseCustom
11-23-2006,14:45:19 : Leaving Init of CDlgChooseCustom
11-23-2006,14:45:19 : On Init of CDlgLocalChooseCustom
11-23-2006,14:45:20 : Leaving Init of CDlgLocalChooseCustom
11-23-2006,14:45:27 : Validating Local Options Data
11-23-2006,14:45:38 : Validating service account data
11-23-2006,14:45:41 : CDlgChooseTapeDrivers Pass Function.
11-23-2006,14:45:41 : After Check for INSTALL_MODE.
11-23-2006,14:45:41 : After Check for INSTALL_CHOICE.
11-23-2006,14:45:41 : After Check for INSTALL_TYPE.
11-23-2006,14:45:41 : CDlgSerialNumber Pass Function.
11-23-2006,14:45:44 : CDlgTSMConfig Pass Function.
11-23-2006,14:45:44 : After Check for INSTALL_MODE.
11-23-2006,14:45:44 : CDlgTSMConfig Pass Function.
11-23-2006,14:45:44 : CDlgSSO Pass Function.
11-23-2006,14:45:44 : After Check for INSTALL_MODE.
11-23-2006,14:45:44 : CDlgClone Pass Function.
11-23-2006,14:45:44 : CDlgClone Pass Function.
11-23-2006,14:45:44 : CDlgRemoteChooseCustom Pass Function.
11-23-2006,14:45:44 : After Check for INSTALL_CHOICE.
11-23-2006,14:45:44 : Install Summary XML File:
11-23-2006,14:45:44 : C:\DOCUME~1\ADMINI~1.FAR\LOCALS~1\Temp\{201E698C-B88E-41AE-8C46-3BBACADCD6E7}\InstallReview.xml
11-23-2006,14:45:44 : Install Summary XSL File:
11-23-2006,14:45:44 : C:\DOCUME~1\ADMINI~1.FAR\LOCALS~1\Temp\{201E698C-B88E-41AE-8C46-3BBACADCD6E7}\InstallReview.xsl
11-23-2006,14:45:44 : Install Summary HTML File:
11-23-2006,14:45:44 : C:\DOCUME~1\ADMINI~1.FAR\LOCALS~1\Temp\{201E698C-B88E-41AE-8C46-3BBACADCD6E7}\InstallReview.htm
11-23-2006,14:45:44 : MDAC 2.82.1830.0 is installed on this system.
11-23-2006,14:45:44 : Executing CRegistryOperations::EnumRegMultiValue
11-23-2006,14:45:44 : TL_MSDE
11-23-2006,14:45:45 : Executing Lotus_GetLotusMsg.
11-23-2006,14:45:56 : Executing InstallJRE
11-23-2006,14:45:56 : Required version of JRE is already installed. Exiting InstallJRE_MSI
11-23-2006,14:45:56 : Executing BE_InstallMDAC.
11-23-2006,14:45:56 : MDAC 2.82.1830.0 is installed on this system.
11-23-2006,14:46:01 : Installing MSDE 2000 BKUPEXEC instance.
11-23-2006,14:46:01 : X:\WINNT\INSTALL\MSDE\setup.exe /wait /qn /l*v "C:\WINDOWS\MSDE_BKUPEXEC.log" INSTANCENAME=BKUPEXEC SAPWD=**** DISABLENETWORKPROTOCOLS=0 REBOOT=ReallySuppress
11-23-2006,14:47:05 : ERROR: Failed to install MSDE 2000 BKUPEXEC instance.
11-23-2006,14:47:05 : Please review C:\WINDOWS\MSDE_BKUPEXEC.log for more details.
11-23-2006,14:47:05 : Failed to install third party products.

[Deepali_Badave]

Hello,

As you are facing an issue while installing Backup exec, we suggest you to contact our email Support to troubelshoot the issue of installation and there you can send the log files bkupinst.log and the msde_bkupexec.log.

Regards,