Hello Shweta,
Well, this is, indeed, very challenging. I turned off the process that was running on that remote server. I tried installing the Remote Agent from Backup Exec, and then we got "Access denied". I then rebooted the remote server, and the backup server, and tried it again, and still got, "Access denied".
We did follow your adivce to make sure that the server name and ip address was added to the hosts file on the media server and vice versa. I tried installing it again, and we still got, "Access denied." I checked for proper permissions on the remote server, and for the firewall, as well, and there are no restrictions.
I am going to keep researching until I receive another response from here. I f something else ends up working, I'll update you again.
Thanks very much for all of your offers of help.
Regards,
Tom Tomoff