Can't remove tape drive

[JimLow]

I have a BE2012 installation that was upgraded from 2010R3.  All seemed to go fine.  Only problem is that there is a tape drive listed.  (IBM 001)

It says it is active.  It will not let me delete this drive because it cannot delete it because it is currently in use.  One the bottom of BE, there are clearly no jobs currently running.  

How can I force this drive to not be active and delete it from the 2012 installation?

[CraigV]

Hi,

Try 1 of these:

1. Use tapeinst.exe to uninstall the device;

2. Pause the server through BE, and then try deleting the drive before unpausing it.

Thanks!

[Larry_Fine]

known issue

http://www.symantec.com/docs/TECH183028

tech support should be able to assist with this.