Cannot connect to Oracle Instance with Agent Ralus BackupExec 2014

[blade_III]

Hi Everyone,

I request your assistance. I have an Oracle database running on a Red Hat Linux 5.4 server and a separate media server (BE 2014) running Windows 2012 Server. I have sucessfully installed RALUS and I can backup the OS files on the Linux box without problem. While trying to Autoconfig the Oracle agent on the Linux machine everything went fine until it ask to enter a SYS user to access the Database but it always says that "The Oracle instance may be down. Start the instance and then try to login again"?? however the instance is already started!

I am using BE 14. I followed the steps exactly as outlined in the Admin manual. What would you suggest I do at this point?

[root@stc1 bin]# ./AgentConfig

Symantec Backup Exec Remote Agent Utility
     Choose one of the following options:
     1. Configure database access
     2. Configure Oracle instance information
     3. Quit
     Please enter your selection: 1

Configuring machine information
     Choose one of the following options:
     1. Add system credentials for Oracle operations
     2. Edit system credentials used for Oracle operations
     3. Remove system credentials used for Oracle operations
     4. View system credentials used for Oracle operations
     5. Quit
     Please enter your selection: 1
     Enter a user name that has local system credentials: oracle
     Enter the password:
     Re-enter password:
     Validating credentials.......
     Do you want to use a custom port to connect to the Backup Exec server during Oracle operations?                                                         (Y/N): N
     Commit Oracle operation settings to the configuration file? (Y/N): Y
     SUCCESS: Successfully added the entry to the configuration file.

Configuring machine information
     Choose one of the following options:
     1. Add system credentials for Oracle operations
     2. Edit system credentials used for Oracle operations
     3. Remove system credentials used for Oracle operations
     4. View system credentials used for Oracle operations
     5. Quit
     Please enter your selection: 4
     Entry 1
          ObjectName: DBAID
          Port: 5633
     Entry 2
          ObjectName: Machine
          HostUsername: oracle
          Port: 5633

Configuring machine information
     Choose one of the following options:
     1. Add system credentials for Oracle operations
     2. Edit system credentials used for Oracle operations
     3. Remove system credentials used for Oracle operations
     4. View system credentials used for Oracle operations
     5. Quit
     Please enter your selection: 5

Symantec Backup Exec Remote Agent Utility
     Choose one of the following options:
     1. Configure database access
     2. Configure Oracle instance information
     3. Quit
     Please enter your selection: 2

If this computer is a RAC node, you must perform additional steps for configuration before you contin                                                        ue. Refer to the readme for these additional steps.

Configuring the Oracle Agent
     Choose one of the following options:
     1. Add a new Oracle instance to protect
     2. Edit an existing Oracle instance
     3. Delete an existing Oracle instance
     4. View Oracle instance entries that have been added in the Remote Agent Utility
     5. Quit
     Please enter your selection: 1
     Select an Oracle instance to configure
          Entry 1. stcpma
          Enter the number 0 to go back
     Enter your selection: 1
     Enter the Oracle database SYSDBA user name: sys
     Enter the Oracle database SYSDBA password:
     Re-enter password:
     Validating credentials.......
The Oracle instance may be down.  Start the instance, and then try logging on again.
     Enter the Oracle database SYSDBA user name:

Thank you for your assistance

[VJware]

Is the "oracle" account part of the OracleDBA group ? If yes, please remove it and retry.

Have a look @ this KB as well to ensure the pre-requisites are met - http://www.symantec.com/business/support/index?page=content&id=TECH66016