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Cleaning Job creates hardware error

J9814
Not applicable
When I run a cleaning job on my Dell Powervault DDS4, it creates a Robotic Library hardware error. I then have to restart the Backup Exec Device and Media Service services to run any backup jobs.
Any ideas?
1 REPLY 1

Shilpa_pawar_2
Level 6
Hi,

Ensure that you have installed latest drivers:
http://seer.support.veritas.com/docs/273853.htm

Do the other jobs like inventory or backup on the tape drive work?

Disable Removable storage service, if running.

Also make sure that the firmware is latest.

Please perform the steps mentioned in the following document:
http://support.veritas.com/docs/268626

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