Hi,
We are running Backup Exec V9.1rev 4691.
I posted an issue a few weeks ago when the cleaning job started failing with the following error:
"(Server: "MSL19") (Job: "Clean Drives") Clean Drives -- The job failed wi th the following error: Library error - robotic library driver has timed out."
I replaced the cleaning tape and set-up a new cleaning job. This ran and completed successfully once, but used the whole capacity of the tape. When I tried to run the job again it failed with the above error.
All firmware, drivers and BE were at their latest revsions/service packs.
I was advised to install the latest BackupExec drivers from Veritas. I did this, which cleared the error but still used the whole capacity of the tape.
I have tested this using another new backup tape and it again used the whole capacity of the tape on the first run. When I subsequently run the backup with the same tape it completes successfully but the following error is displayed in the storage device window:
"Fault Handler:
Fault code: 8003 (soft)
Drive load did not complete"
Any ideas why this is happening?
Thanks
Fiona