DLO - runtime error c++

[Maurizio_pedota]

hi,
when i try install DLO on a client with windows xp (sp2), the error is runtime error c++ in DLOClientu.exe.
please help
thank

[Shilpa_pawar_2]

Hi,

Refer the following technote to install DLO agent:
http://support.veritas.com/docs/264952

Best regards,
Shilpa

[Maurizio_pedota]

Hi,

the problem is not the installation of DLO, but the runtime error when it try to start DLOClientu.exe

Best regards,
Maurizio

[Ajit_Kulkarni]

Hello Maurizio,


What is the exact version and revision of Backup Exec that you are using ?

Please retry installing the DLO Client and then check the results.


Hope this helps you.


Regards


Note : If we do not receive your reply within two business days, this post would be marked �assumed answered� and would be moved to �answered questions� pool.

[Maurizio_pedota]

Hi,
the version of backup exec is 10d (10.1 rev5629sp1) with the following hotfix
- 26 , 27, 29, 33.

Regards

[Asma_Tamboli]

Hello Maurizio,

Could you please install the following hotfix and then reinstall the Agents:

http://support.veritas.com/docs/283222

Do keep us updated on the issue!

Regards,

Asma.

[Maurizio_pedota]

hi,

unfortunately the fix it does not resolve the problem

regards

[tejashree_Bhate]

Hello,

From the Microsoft site download and install the MSXML latest service pack

This should resolve the issue. Let us know if this works.


Thanks.

[Mike_Klinkowski]

Hello Maurizio,

I too have this same issue. I have followed through with the little amount of help I recieved. I have yet to resolve, and have searched the KB and form for any information. None of it has been helpful. I downloaded the MSXML Service Pack, and that did not help. I have uninstalled, cleaned the registry, deleted the account and set back up, but still nothing has worked. I have received any further instructions or ideas from Symantec.

Hope you have better luck than I with this issue...
MK

[Gauri_Ketkar]

Hi,

-- Is Firewall on Windows XP machines deactivated ?

Update us on the same and revert for any further Query



Thank you
Gauri