Disaster recovery failure

[buck614]

I am having a computer that is generating a Failed state on a backup. It says it has failed on the system state with the following error:
"Error loading machine specific Intelligent Disaster Recovery information.  Error: 1392 The file or directory is corrupted and unreadable."

I believe this is a result of the Disaster recovery information. The system state actually seems fine. I did a custom job to back up the system state and it did not fail.

This document states how to fix this issue:
seer.entsupport.symantec.com/docs/278683.htm

However, it says that I should delete certain files from the "Program Files\VERITAS\Backup Exec\NT\IDR\Data" director Only one problem. I do not have a "IDR" directory.
Am I missing something?

[Steve_W_]

Go to Tools\Intall Options and License keys on this Media Server.  Go through the wizard and remove the checkmark from the IDR option.  Run through the wizard again and add the checkmark back to IDR and try to run the backup again.   This should also create the IDR directory.