E-Mail notification does not work

[Bill_Artemik]

I'm using BE 9.1 on a Windows 2000 server. I set up the notification alerts to e-mail me on the job status (Failed or completed successfully) so I can remotely monitor the backups. I have the SAME setup on 3 other Domain controllers running BE 9.1. They send me notifications as expected but this one server does not. The test worked fine but no e-mails. I have checked the sender address to make sure it's valid (and it is) and as I stated the test worked. I just don't get a notification from the BE server. What can I check / do to fix this?

[uz]

might be the attachment size (thats why the test without attachment worked):

http://support.veritas.com/docs/263766

or most likely it is this known issue with SmtpMail300.dll :

http://support.veritas.com/docs/266050
hope it helps

regards

uz

[Bill_Artemik]

Definitely not the attachment size as the server (SMTP server) is configured to allow up to 30MB (and they're not THAT big...) for this backup admin account, however I'll check out the DLL issue you gave me the link to. Thanks for that tip.

[Amruta_Bhide]

Hello,
- Do you get any events in the event logs?
- or any error messages?
-----------------------------------------------------------------------
Please check the following documents:
How to configure backup jobs to send notification using Backup Exec 9.x and 10.0 (includes SMTP configuration)
http://seer.support.veritas.com/docs/253178.htm

Simple Mail Transfer Protocol (SMTP) notifications are not received or are randomly received for job operations even though the test notifications are successful.
http://seer.support.veritas.com/docs/271877.htm

Simple Mail Transfer Protocol notification is configured and enabled within Backup Exec but no notification is received after the job runs.
http://seer.support.veritas.com/docs/264683.htm

Email notification fails without returning any error messages.
http://seer.support.veritas.com/docs/190533.htm
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Let us know if that helped.
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