So much for the user forums being able to help. So far not one useful reply. I have three arcserve installations around Australia, all of them are running without skipping a beat. I have one Backup Exec installation and I regret it every day.
1. Job is coming up failed and no-one seems to be able to tell me why or come up with a fix.
2. Two jobs on system recovery hang at 1%, no event logs, nothing in the knowledge base. I have to manually intervene daily to get backups. The only way I can get a recovery point is to reboot the server, uninstall the agent and reinstall. I have to do this weekly from home. I go home to chill out, cook a nice meal, drink beer and wine, not recover this dog of a product.
3. I logged a support call, a few days later I get an email asking me for a status update. GIVE ME A BREAK, if the support staff have not given me the fix then it is them who owe me an update, not vice versa.
4. It took me hours on the web and on the phone to generate licence keys, never have I had this problem before with any other software company.
5. At my last place, after having nothing but trouble with backup exec I switched to arcserve. After that switch we had regular backups without manual intervention. I only went to Backup Exec on this occasion because of the recovery options and it was recommended to me by someone whose opinion I respect. WHAT A MISTAKE. I now spend over 2 hours every day trying to trouble shoot this crap.
6. Support is woeful at best, insufficient staff on the phones, I never received a follow up phone call with responses to calls logged, I have only received one email (previously mentioned) asking me for an update when support should have been fully aware that they have not provided me with an answer to my question.
7. If I was Comic Book Guy from The Simpsons I would label Backup Exec "The Worst Software Ever", but since I am not and I have not used all software that has ever been made I will just call it the worst software I have ever used and the support is the worst support I have ever used.