Error backup exec 12.5

[Luca_Samiolo]

Good morning,
my name is Luca.
I installed on a server backup exec 12.5 with all available updates.
To back up we have a librerira Automated Tandberg StorageLoader LTO3.
Since last week I get the following error when I make up:
"The process has failed and reported the following error: There was an error reading / writing of the tape. Usually the reason is because the read / write tape drive are dirty. Clean 'tape drive, and then try to run the process. If the problem persists, try using another tape. also ensure that there are no problems with the cables or terminations or other types of hardware. "

I launched the cleaning utility on storage and I pointed out the cleaning tape.
So I bought a new cleaning tape; on StorageLoader correctly recognized as the backup exec recognize me only 7 of 8 slots.
the eighth slot would be occupied by a cleaning tape.

I have already tried:
 1) update firmware & drivers StorageLoader
 2) reinstall backup exec from scratch
 3) remove and reload the media tape from backup exec

but continues to recognize only 7 of 8 slots.
 The cleaning tape can be broken?
Sorry for the length of the text, but I wanted to be clear enough.
Thanks to anyone who will give me some help.

Luca

[Luca_Samiolo · Accepted solution]

Hi,

thank you to everybody. I have resolved the problem following the istructions of tandeberg tech support.

Thank you for your help and patience.

Best regards,

Luca

[Biker_Dude]

Luca,

Please detail the solution for us. It could help other users that may run in to this problem.

Thank you

[Luca_Samiolo]

Here the actions:

Make sure that you have configured the library with 8 data slots an no cleaning slots. Disconnect the connection to the server and the power cable and reboot the library. Then reconnect and reboot first the library and then the server.

[Larry_Fine]

So, it was a Tandberg configuration issue as we have suggested all along.