Error e00084c8 Backup storage device has failed

[devinhughey]

Over the last month I have had 10 backup jobs fail due to the error code e0008438 "Backup Storage Device has failed". It seems fairly random when this happens, I've had it do it 4 times in a row and then here and there too. This is a backup to disk of a file system. There are 2 backup jobs that run each night, the first one is a backup of exchange information and has never failed, it's always the second one that fails at about the sametime each night. Please let me know what kind of information I need to provide to you.

[VJware]

Try this KB - http://www.symantec.com/business/support/index?page=content&id=TECH138187

[devinhughey]

I will give it a try thanks!

[devinhughey]

Followed the steps in the KB and it yielded the same result unfortunatetly, so I'm still in the same predicament.

[VJware]

As a test, can you try creating and using a B2D from a different location...

[devinhughey]

Will set that up, thanks.

[devinhughey]

I set it up to save to a different folder and I still had  the same out come. :( it's like it gets done backing up and then fails during verification.

[pkh]

Try disabling GRT.

[devinhughey]

I can try that, but the backup job that does Exchange isn't failing. It's the one that does system files.

[CraigV]

Hi,

Is BE 12.5 updated to the latest patch and SP, and have these been push-installed to any remote servers you might have?

Thanks!

[devinhughey]

I ran the live update again and it says that I am currently up to date.

[CraigV]

...what happens if you run the backup to a local disk? Is that disk that the B2D is on healthy too? Any maintenance tasks running during the backup run when it fails? ie. antivirus scan?