Hello Eric,
We first of all apologise for the not so appropriate reply.
It would be nice if you could describe what the exact error is while backing up Info Store, we can certainly help you out.
Also please describe your system environment, and let us know if these are standalone servers or if this is a cluster and SAN environment.
Please contact our local sales departments for purchase related queries.
http://www.veritas.com/contactus/ContactUsHome.jhtml
Hope this helps.
NOTE : If we do not receive your reply within two business days, this post would be marked ‘assumed answered’ and would be moved to ‘answered questions’ pool.