Exchange Backup finishes but cannot be restored

[vale2000]

Hello

I have a backup server running Server 2003 R2 and Backup Exec 12 SP5.My problem is that when the backup finishes i can restore all the data that i have except Exchange.When i make the selections in restore the contents in the tape dont appear.I tried to catalogue the tapes but they returned zero bytes.I tried new tapes and the same thing happened.Also i tried to remove and reinstall the agents from the Exchange Servers (exchange 2003) with the same result.The funny thing is that i tried a backup to disk and when it finished i tried to restore data successfuly.Has anyone experienced something like this?

Thank you

[RahulG]

This issue is generally caused because of permission

Make sure the account used for backing up exchange as proper rights and permission i.e should be domain admin , exchange full admin role , should be a unique acount which is not hidden from GAL ,should have an active mailbox .

[vale2000]

It isn't a permissions problem as the account i'm using is member of Enterpise Administrators and with the same account i'm backing up to disk without problem.

[Mahesh_Roja]

Post the error screen shot

[vale2000]

The first image (ex01) is the confirmation that the backup completed successfuly and the second image is when i'm trying to restore no data appears in the catalog from the successful backup.

[RahulG]

The GRT backup operation to a Disk backup device varies from the GRT backup operation to a Tape backup device

refer the the following arcticle By DevT

https://www-secure.symantec.com/connect/articles/understanding-grt-backup-and-restore-functionality-...

[Mahesh_Roja]

Go to Tools --> Options

Go to Tools --> Options --> Catalogs, and remove the option for: Use storage media-based catalogs.
Try running the catalog again!

[RahulG · Accepted solution]

verify the following

1. Backup Exec logon account should have unique active mailbox. Activate the mailbox of Backup Exec "Logon Account" by sending an email to his account and accessing the mailbox for this account.

2. Backup Exec "Logon Account" should have Exchange Organization Administrators or Exchange Server Administrators role.
(   http://support.veritas.com/docs/288777)
3. Ensure that the Backup Exec "Logon Account" being used to backup Exchange is a member of Domain Administrators
4. Verify that the Backup Exec "Logon Account" mailbox being used to backup Exchange is not hidden from the Global Address List
(   http://support.veritas.com/docs/243328 )
5. Verify that the Backup Exec "Logon Account" being used to backup Exchange is Unique within Exchange Organization
(   http://support.veritas.com/docs/256537 )
6. Verify that the Backup Exec "Logon Account" being used to backup Exchange is a member of Local Administrators Group on exchange server.
 

 oR just create new account with the above rights and permission and run the backup again .

Also make sure you have all the hotfixes and patches installed and also the remote agent is updated.

[vale2000]

Changining this,

4. Verify that the Backup Exec "Logon Account" mailbox being used to backup Exchange is not hidden from the Global Address List

solved my problem

Thank you very much for your help

[Mahesh_Roja]

Thanks for the info Vale!