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Veritas.com
Support

FREE Upgrade to D11?

albert_choua
Level 4

‎02-28-2007 12:19 PM

I had been told that I could get a free copy of BackupExec 11D for windows server since I purchased 10D last year.
Sematec Veritas sent me a 11D CD but did not include the licenses of Backup Exec for Exchange Server, Backup Exec for SQL, Libary Extension, and Remote agents all the components I currently have.

Can I upgrade to 11D to run with my 10D agents? Or how can I get all the licenses I need?

Is it true I can get FREE copy of 11D or Veritas just sent me a trial version? I already receive the license key online this morning.

Thanks for help.
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1 REPLY 1

Philip_Pearson
Level 6

‎02-28-2007 07:28 PM

Its not really free, if you are within your first year of purchase then it probably have maintenance and you are entitled to the upgrade.

If the one year has expired then you need to pay annual maintenance to be entitled to the upgrade.

If you are entitled then you can licence the product and the agents at www.symantec.com

If you have troubles there then you need to log a non technical support call.
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