Fail to Install Remote Agent for RedHat (from BE 12.5 CD - Remote Agent for Linux or UNIX Servers)

[Jupiterian]

Hi,

I have been trying to install the above mentioned into a redhat machine however it keeps failing. I do aware that the port 10000 is used by another application (webmin) in which I will change at a later stage before launching the backup agent.

The error log is as follow:

======= log =========

VxIF::Info:: Entering Installer::prompt_for_target_systems
VxIF::Info:: Entering Installer::check_system_names
VxIF::Info:: Exiting Installer::check_system_names
VxIF::Info:: Entering Installer::initial_target_systems_check
VxIF::Info:: Entering Entered Installer::validate_target_host
VxIF::Info:: Entering ProductHelper::is_os_supported
VxIF::Info:: Exiting Installer::validate_target_host rc  1
VxIF::Info:: Entering RALUSLinux::check_system_names
VxIF::Info:: Exiting Installer::initial_target_systems_check
VxIF::Info:: RALUS is not licensable.
VxIF::Info:: Entering ProductHelper::get_product_packages
VxIF::Info:: Entering ProductHelper::get_product_packages_ordering
VxIF::Info:: Entering CPICommon::check_for_required_spaces
VxIF::Info:: Entering SpaceMgr::check_for_required_spaces
VxIF::Info:: Entering SpaceMgr::calculate_required_spaces_for_product
VxIF::Info:: Entering RALUSCommon::get_product_version
VxIF::Info:: Entering ProductHelper::get_product_packages
VxIF::Info:: Entering ProductHelper::get_product_packages_ordering
VxIF::Info:: Entering SpaceMgr::calculate_required_spaces_for_product_packages
VxIF::Info:: Entering CPICommon::check_packages_on_media
VxIF::Info:: Entering CPILinux::get_native_package_file
VxIF::Info:: Entering ProductHelper::get_package_location
VxIF::Info:: Entering ProductHelper::get_package_compression_type
VxIF::Info:: Entering ProductHelper::get_package_compressed_filename
VxIF::Info:: Checking ./RALUS/rpms/Linux/VRTSralus.tar.gz on .
VxIF::Info:: Checking /tmp/symantec/RALUS64/pkgs/Linux/VRTSralus.tar.gz on .
VxIF::Info:: Entering ProductHelper::get_package_compressed_filesize
VxIF::Info:: Entering ProductHelper::get_package_location
VxIF::Info:: Entering ProductHelper::get_package_compressed_filename
VxIF::Info:: Entering SpaceMgr::calculate_required_spaces_for_product_patches
VxIF::Info:: Raising /var space by 25205 for largest copied package
VxIF::Info:: /var + 25205 = 27305
VxIF::Info:: return Available if Mounted equals /tmp
VxIF::Info:: return 35428316 if / equals /tmp
VxIF::Info:: return 81038 if /boot equals /tmp
VxIF::Info:: return 240468 if /dev/shm equals /tmp
VxIF::Info:: No /tmp volume on yeti
VxIF::Info:: adding 1000 KB required to / = 2100
VxIF::Info:: return Available if Mounted equals /opt
VxIF::Info:: return 35428316 if / equals /opt
VxIF::Info:: return 81038 if /boot equals /opt
VxIF::Info:: return 240468 if /dev/shm equals /opt
VxIF::Info:: No /opt volume on yeti
VxIF::Info:: adding 79000 KB required to / = 81100
VxIF::Info:: return Available if Mounted equals /usr
VxIF::Info:: return 35428316 if / equals /usr
VxIF::Info:: return 81038 if /boot equals /usr
VxIF::Info:: return 240468 if /dev/shm equals /usr
VxIF::Info:: No /usr volume on yeti
VxIF::Info:: adding 1000 KB required to / = 82100
VxIF::Info:: return Available if Mounted equals /var
VxIF::Info:: return 35428316 if / equals /var
VxIF::Info:: return 81038 if /boot equals /var
VxIF::Info:: return 240468 if /dev/shm equals /var
VxIF::Info:: No /var volume on yeti
VxIF::Info:: adding 27305 KB required to / = 109405
VxIF::Info:: return Available if Mounted equals /
VxIF::Info:: return 35428316 if / equals /
VxIF::Info:: / on yeti requires 109405 KB and has 35428316 KB available
VxIF::Info:: Exiting CPICommon::check_for_required_spaces
VxIF::Info:: Installing RALUS on yeti...

VxIF::Info:: Entering RALUSLinux::pre_product_install
VxIF::Info:: Entering RALUSLinux::_ralus_linux_shutdown_ralus
VxIF::Info:: Default init script path set to: /etc/rc.d/init.d
VxIF::Info:: Entering RALUSLinux::_ralus_linux_check_prerequisites
VxIF::Info:: Default search path for libstdc++.so.5 library: /usr/lib/libstdc++.so.5
VxIF::Info:: Entering RALUSCommon::pre_product_install
VxIF::Info:: Entering RALUSCommon::_ralus_is_root_user
VxIF::Info:: Target OS name: Linux
VxIF::Info:: Checking for 'root' user during install via: /usr/bin/id -un.
VxIF::Info:: Results: root.
VxIF::Info:: Entering RALUSCommon::_ralus_is_BELS_installed
VxIF::Info:: Target OS name: Linux
VxIF::Info:: Entering RALUSCommon::_ralus_is_port_10000_in_use
VxIF::Info:: Target OS name: Linux
VxIF::Info:: Check for Port 10000 on Target Server using: /bin/netstat -an | grep :10000
VxIF::Info:: netstat result = tcp        0      0 0.0.0.0:10000           0.0.0.0:*               LISTEN
VxIF::Info:: item: tcp
VxIF::Info:: item: 0
VxIF::Info:: item: 0
VxIF::Warning:: WARNING (V-225-248): Port 10000 in Use!!
VxIF::Info:: Entering RALUSCommon::_ralus_alert_user_port10000_inuse
VxIF::Info:: Target OS name: Linux
VxIF::Info:: Entering RALUSCommon::_ralus_create_beoper_group
VxIF::Info:: Entering RALUSCommon::_ralus_check_for_NIS
VxIF::Info:: Target OS name: Linux
VxIF::Info:: Check for NIS on Target Server using: /usr/bin/ypwhich 2>&1
VxIF::Info:: Results: ypwhich: can't get local yp domain: Local domain name not set
VxIF::Info:: System does NOT use NIS Server.
VxIF::Info:: Entering RALUSCommon::_ralus_check_for_beoper_group
VxIF::Info:: Target OS name: Linux
VxIF::Info:: Search for existance of 'beoper' group via: /bin/grep "beoper" /etc/group
VxIF::Info:: Results: beoper:x:50016:root
VxIF::Info:: 'beoper' group was found.
VxIF::Info:: 'root' for 'beoper' group was found.
VxIF::Info:: System already contains required beoper and membership of root.
VxIF::Info:: Entering RALUSCommon::get_product_title
VxIF::Info:: Entering RALUSCommon::get_product_version
VxIF::Info:: Entering ProductHelper::get_product_packages
VxIF::Info:: Entering RALUSCommon::get_product_version
VxIF::Info:: Entering ProductHelper::get_product_packages_ordering
VxIF::Info:: Entering CPICommon::install_product_packages
VxIF::Info:: Entering CPICommon::compute_package_status
VxIF::Info:: Entering CPICommon::check_for_existing_package
VxIF::Info:: Entering CPILinux::get_instpkgvers
VxIF::Info:: /bin/rpm -q --queryformat '%{VERSION}' VRTSralus 2> /dev/null
VxIF::Info:: Exiting CPICommon::check_for_existing_package
VxIF::Info:: Exiting CPICommon::compute_package_status
VxIF::Info:: Entering CPICommon::check_for_patches
VxIF::Info:: Entering CPICommon::check_for_os_patches
VxIF::Info:: Entering CPICommon::check_for_required_os_patches
VxIF::Info:: Installing package VRTSralus 12.5.2213 on yeti.
VxIF::Info:: Entering CPICommon::copy_files_to_target_host
VxIF::Info:: Entering CPICommon::uncompress_files_on_target_host
VxIF::Info:: Uncompressing /var/tmp/vxif/RALUS/VRTSralus/VRTSralus.tar.gz on host yeti.
VxIF::Info:: Extracting /var/tmp/vxif/RALUS/VRTSralus/VRTSralus.tar on host yeti.
VxIF::Info:: Entering CPICommon::pre_package_patch_install
VxIF::Info:: Entering ProductHelper::package_base_installer
VxIF::Info:: Entering CPILinux::install_native_package
VxIF::Info:: Entering CPICommon::check_for_existing_package
VxIF::Info:: Entering CPILinux::get_instpkgvers
VxIF::Info:: /bin/rpm -q --queryformat '%{VERSION}' VRTSralus 2> /dev/null
VxIF::Info:: Exiting CPICommon::check_for_existing_package
VxIF::Info:: Entering CPILinux::get_instpkgvers
VxIF::Info:: /bin/rpm -q --queryformat '%{VERSION}' VRTSralus 2> /dev/null
VxIF::Info:: Unable to add VRTSralus to yeti
VxIF::Info:: Entering CPICommon::cleanup_temporary_directory
VxIF::Info:: Entering RALUSCommon::get_product_title
VxIF::Info:: Entering RALUSCommon::get_product_version
VxIF::Error:: Error in install_product_packages, target host == yeti.
VxIF::Info:: Unable to install RALUS on all target hosts.
VxIF::Error:: Unable to install RALUS on the target systems.

=========== log ==============

The redhat machine is (uname -a):
Linux yeti 2.4.20-8smp #1 SMP Thu Mar 13 17:45:54 EST 2003 i686 i686 i386 GNU/Linux


Has anyone similar experience? Anymore information is required to diagnose the above? Please give a pointer many thanks!

[Stone_Shih]

change webmin port 10000 to another and then start the RALUS agent again