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Firewall issues

Henry_Schlarb
Level 2
Below is thge output from vxmon:
10/05/05 17:15:55 FS_InitFileSys
10/05/05 17:15:56 loaded bedsnt5.dll
10/05/05 17:15:56 loaded bedssql2.dll
10/05/05 17:15:56 loaded bedsxchg.dll
10/05/05 17:15:56 loaded bedsxese.dll
10/05/05 17:15:56 loaded bedsmbox.dll
10/05/05 17:15:56 bedspush.dll could not be loaded: The specified module could not be found.
10/05/05 17:15:56 loaded bedsnote.dll
10/05/05 17:15:56 loaded bedsmdoc.dll
10/05/05 17:15:56 loaded bedssps2.dll
10/05/05 17:15:56 loaded bedsupfs.dll
10/05/05 17:15:56 loaded bedsshadow.dll
10/05/05 17:15:56 loaded bedsoffhost.dll
10/05/05 17:15:56 bedsvx.dll could not be loaded: The specified module could not be found.
10/05/05 17:15:56 bedsorcl.dll could not be loaded: The specified module could not be found.
10/05/05 17:15:56 bedsagnt.dll could not be loaded: The specified module could not be found.
10/05/05 17:15:56 loaded bedssms.dll
10/05/05 17:15:56 loaded bedssmsp.dll
10/05/05 17:15:56 loaded bedsra.dll
10/05/05 17:15:56 Initializing FSs
10/05/05 17:15:56 This is NOT an Exchange server.
10/05/05 17:15:56 FS 12 failed to initialize: -536805818
10/05/05 17:15:56 unloading bedsmbox.dll
10/05/05 17:15:56 Notes Agent: NOTES_InitFileSys
10/05/05 17:15:56 Notes Agent: Lotus Notes not installed.
10/05/05 17:15:56 first load attempt of esebcli2.dll failed: The specified module could not be found.
10/05/05 17:15:56 second load attempt failed from path = 'esebcli2.dll': The specified module could not be found.
10/05/05 17:15:56 third load attempt failed from path = '': The specified module could not be found.
10/05/05 17:15:56 Looking for esebcli2.dll in sysetm path
10/05/05 17:15:56 never found EseBcli2.dll
10/05/05 17:15:56 esebcli2.dll not loaded
10/05/05 17:15:56 ndmpRun
10/05/05 17:15:56 Listening on port 10000
10/05/05 17:15:56 NDMP Daemon Running
10/05/05 17:15:56 TCPSendAdvertisement: target=192.168.100.16
10/05/05 17:15:56 TCPSendAdvertisement: inet_addr(192.168.100.16) returned s_addr=192.168.100.16
10/05/05 17:15:56 TCPSendAdvertisement(ASP2) 207.107.36.235
10/05/05 17:15:56 TCPSendAdvertisement(ASP2) 207.107.36.237
10/05/05 17:15:56 TCPSendAdvertisement(ASP2) 207.107.36.238
10/05/05 17:15:56 TCPSendAdvertisement(ASP2) 207.107.36.239
10/05/05 17:15:56 TCPSendAdvertisement(ASP2) 207.107.36.240
10/05/05 17:15:56 TCPSendAdvertisement(ASP2) 207.107.36.236
10/05/05 17:15:56 Agent browser advertisement cycle complete. Advertisement interval is 60 minutes.
10/05/05 17:15:56 Running... 'Q' to stop
10/05/05 17:18:03 Received connection from 192.168.100.16
10/05/05 17:18:03 ndmpRun: Control Connection Accepted : connection established between IP 207.107.36.235, port 10000 and IP 192.168.100.16, port 1667
10/05/05 17:18:03 ndmpCreateConnection
10/05/05 17:18:03 ndmpdConnectionHandler: received connection(508).
10/05/05 17:18:03 ndmpSendRequest: message:0x502
10/05/05 17:18:03 ndmp_writeit: len:40
10/05/05 17:18:03 sent seq#: 1 msg: 0x502
10/05/05 17:18:03 ndmpProcessRequests
10/05/05 17:18:03 ndmp_process_messages: reply_expected:FALSE
10/05/05 17:18:03 ndmp_recv_msg
10/05/05 17:18:03 ndmp_readit: len:4000
10/05/05 17:18:03 ndmp_process_messages: processing message 0x900
10/05/05 17:18:03 ndmpdConnectOpen: protocol_version:3.
10/05/05 17:18:03 ndmpSendReply: message:0x900
10/05/05 17:18:03 ndmp_writeit: len:32
10/05/05 17:18:03 ndmpFreeMessage: message:0x900
10/05/05 17:18:03 ndmp_process_messages: no more messages in stream buffer
10/05/05 17:18:03 ndmpProcessRequests
10/05/05 17:18:03 ndmp_process_messages: reply_expected:FALSE
10/05/05 17:18:03 ndmp_recv_msg
10/05/05 17:18:03 ndmp_readit: len:4000
10/05/05 17:18:03 ndmp_process_messages: processing message 0x901
10/05/05 17:18:03 ndmpdConnectClientAuth: auth_type:BEWS.
10/05/05 17:18:03 LogonUser failed: The parameter is incorrect.
10/05/05 17:18:03 LogonUser failed for user:
10/05/05 17:18:03 ndmpSendReply: message:0x901
10/05/05 17:18:03 ndmp_writeit: len:32
10/05/05 17:18:03 ndmpFreeMessage: message:0x901
10/05/05 17:18:03 ndmp_process_messages: no more messages in stream buffer
10/05/05 17:18:03 ndmpProcessRequests
10/05/05 17:18:03 ndmp_process_messages: reply_expected:FALSE
10/05/05 17:18:03 ndmp_recv_msg
10/05/05 17:18:03 ndmp_readit: len:4000
10/05/05 17:18:03 ndmp_process_messages: processing message 0x901
10/05/05 17:18:03 ndmpdConnectClientAuth: auth_type:BEWS.
10/05/05 17:18:03 LogonUser failed: The parameter is incorrect.
10/05/05 17:18:03 LogonUser failed for user:
10/05/05 17:18:03 ndmpSendReply: message:0x901
10/05/05 17:18:03 ndmp_writeit: len:32
10/05/05 17:18:03 ndmpFreeMessage: message:0x901
10/05/05 17:18:03 ndmp_process_messages: no more messages in stream buffer
10/05/05 17:18:03 ndmpProcessRequests
10/05/05 17:18:03 ndmp_process_messages: reply_expected:FALSE
10/05/05 17:18:03 ndmp_recv_msg
10/05/05 17:18:03 ndmp_readit: len:4000
10/05/05 17:18:03 ndmp_process_messages: processing message 0x902
10/05/05 17:18:03 ndmpdConnectClose: called.
10/05/05 17:18:03 ndmpClose
10/05/05 17:18:03 ndmpFreeMessage: message:0x902
10/05/05 17:18:03 ndmp_process_messages: no more messages in stream buffer
10/05/05 17:18:03 ndmpFreeMessage: message:0x902
10/05/05 17:18:03 ndmpDestroyConnection
10/05/05 17:18:04 Received connection from 192.168.100.16
10/05/05 17:18:04 ndmpRun: Control Connection Accepted : connection established between IP 207.107.36.235, port 10000 and IP 192.168.100.16, port 1672
10/05/05 17:18:04 ndmpCreateConnection
10/05/05 17:18:04 ndmpdConnectionHandler: received connection(536).
10/05/05 17:18:04 ndmpSendRequest: message:0x502
10/05/05 17:18:04 ndmp_writeit: len:40
10/05/05 17:18:04 sent seq#: 1 msg: 0x502
10/05/05 17:18:04 ndmpProcessRequests
10/05/05 17:18:04 ndmp_process_messages: reply_expected:FALSE
10/05/05 17:18:04 ndmp_recv_msg
10/05/05 17:18:04 ndmp_readit: len:4000
10/05/05 17:18:04 ndmp_process_messages: processing message 0x900
10/05/05 17:18:04 ndmpdConnectOpen: protocol_version:3.
10/05/05 17:18:04 ndmpSendReply: message:0x900
10/05/05 17:18:04 ndmp_writeit: len:32
10/05/05 17:18:04 ndmpFreeMessage: message:0x900
10/05/05 17:18:04 ndmp_process_messages: no more messages in stream buffer
10/05/05 17:18:04 ndmpProcessRequests
10/05/05 17:18:04 ndmp_process_messages: reply_expected:FALSE
10/05/05 17:18:04 ndmp_recv_msg
10/05/05 17:18:04 ndmp_readit: len:4000
10/05/05 17:18:04 ndmp_process_messages: processing message 0x901
10/05/05 17:18:04 ndmpdConnectClientAuth: auth_type:BEWS.
VVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVV

10/05/05 17:18:04 LogonUser failed: The parameter is incorrect.
10/05/05 17:18:04 LogonUser failed for user:

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
10/05/05 17:18:04 ndmpSendReply: message:0x901
10/05/05 17:18:04 ndmp_writeit: len:32
10/05/05 17:18:04 ndmpFreeMessage: message:0x901
10/05/05 17:18:04 ndmp_process_messages: no more messages in stream buffer
10/05/05 17:18:04 ndmpProcessRequests
10/05/05 17:18:04 ndmp_process_messages: reply_expected:FALSE
10/05/05 17:18:04 ndmp_recv_msg
10/05/05 17:18:04 ndmp_readit: len:4000
10/05/05 17:18:04 ndmp_process_messages: processing message 0x901
10/05/05 17:18:04 ndmpdConnectClientAuth: auth_type:BEWS.
10/05/05 17:18:04 LogonUser failed: The parameter is incorrect.
10/05/05 17:18:04 LogonUser failed for user:
10/05/05 17:18:04 ndmpSendReply: message:0x901
10/05/05 17:18:04 ndmp_writeit: len:32
10/05/05 17:18:04 ndmpFreeMessage: message:0x901
10/05/05 17:18:04 ndmp_process_messages: no more messages in stream buffer
10/05/05 17:18:04 ndmpProcessRequests
10/05/05 17:18:04 ndmp_process_messages: reply_expected:FALSE
10/05/05 17:18:04 ndmp_recv_msg
10/05/05 17:18:04 ndmp_readit: len:4000
10/05/05 17:18:04 ndmp_process_messages: processing message 0x902
10/05/05 17:18:04 ndmpdConnectClose: called.
10/05/05 17:18:04 ndmpClose
10/05/05 17:18:04 ndmpFreeMessage: message:0x902
10/05/05 17:18:04 ndmp_process_messages: no more messages in stream buffer
10/05/05 17:18:04 ndmpFreeMessage: message:0x902
10/05/05 17:18:04 ndmpDestroyConnection

The user that is trying login is whom: the system account?
The creditials of the user running the service on the media server?

These credentials exist locally on the server in question and always the same error.

Insights?
3 REPLIES 3

priya_khire
Level 6
Hello,

Could you elaborate on your environment and configuration? It seems you have installed a remote agent on another server and wish to back it up from the media server. What are the OS's on the two servers? Ensure that the remote agent service is running under the Local system account on both the servers. If not, change it to the local system account. Does the remote backup fails with errors? What are you backing up? Are there any errors in the Windows event logs?

Do expatiate the issue so as to better analyse it.


Note : If we do not receive your reply within two business days, this post would be marked β€˜assumed answered’ and would be moved to β€˜answered questions’ pool.

Regards.

Henry_Schlarb
Level 2
Thanks for taking the time to ask the right questions.
I should have included this info and I apologize.

Media Server= W2K3 Patched to current level/ SP1 not installed

There are 2 NIC cards on this machine
1 Gb Card connects directly to another server acting as a NAS. Address is 10.0.100.x

1 100 Mb card connects to the network. Address is 192.168.100.16


Remote Servers= W2KSp4 Patched to current level

I have tried running the Agent Accounts on both servers as Local and as the system account- failure in both situations.

Running BEWS 10.0.5484 patched to
SP1
HF 7, 8, 9,12, 14, 23, 24, 25, 29, 30

No Netware or Unix Servers on network

Servers in question are on another network linked through a Checkpoint Firewall. At the present time there is full port access from both sides of the firewall to the media server.

These servers are either on a full or Incremental backup job.

My previous post indicated a failure in authentication by the media server to the remote agent. I ran SGMon on the Media Server and found this entry in all cases:

bengine: 10/05/05 23:02:22 ndmpConnect : Control Connection information : connection established between IP 192.168.100.16, port 3684 and IP 207.107.36.235, port 10000
bengine: 10/05/05 23:02:22 NDMP version 3 connection CONNECTED
bengine: 10/05/05 23:02:23 ERROR: 4 Error: Connection has not been authorized
bengine: 10/05/05 23:02:23 ERROR: 4 Error: Connection has not been authorized
bengine: 10/05/05 23:02:23 NDMPEngine::Run(): SetupNDMPConnection() returned 4, falling back to local RANT to perform operation.

I am generating numerous BE Browser errors on the media server. The Event Log only identifies it as

Reporting queued error: faulting application benetns.exe, version 10.0.5484.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

and

The application, C:\Program Files\VERITAS\Backup Exec\NT\benetns.exe, generated an application error The error occurred on 10/06/2005 @ 07:53:22.466 The exception generated was c0000005 at address 2E373032 ()

The Stack Trace is as follows

Application exception occurred:
App: C:\Program Files\VERITAS\Backup Exec\NT\benetns.exe (pid=2556)
When: 10/5/2005 @ 16:54:53.451
Exception number: c0000005 (access violation)

*----> System Information <----*
Computer Name: ARCHIVER
User Name: labyron
Terminal Session Id: 0
Number of Processors: 1
Processor Type: x86 Family 6 Model 8 Stepping 1
Windows Version: 5.2
Current Build: 3790
Service Pack: None
Current Type: Uniprocessor Free

*----> Task List <----*
0 System Process
4 System
360 smss.exe
408 csrss.exe
432 winlogon.exe
476 services.exe
488 lsass.exe
716 svchost.exe
868 svchost.exe
884 svchost.exe
912 svchost.exe
1208 spoolsv.exe
1232 msdtc.exe
1324 beremote.exe
1368 Dfssvc.exe
1420 dns.exe
1468 svchost.exe
1504 ismserv.exe
1516 sqlservr.exe
1532 ntfrs.exe
1684 Msgagt.exe
1696 MsgSvr.exe
1712 svchost.exe
1764 wins.exe
1844 pvlsvr.exe
256 beserver.exe
1192 bengine.exe
1692 svchost.exe
1744 inetinfo.exe
2536 Explorer.EXE
2628 VxTaskbarMgr.exe
2684 sqlmangr.exe
2748 wmiprvse.exe
3584 IEXPLORE.EXE
3212 wmplayer.exe
2204 taskmgr.exe
2448 csrss.exe
3692 winlogon.exe
3004 rdpclip.exe
3800 Explorer.EXE
3612 sqlmangr.exe
3736 BkupExec.exe
1524 mmc.exe
2080 mmc.exe
1788 IEXPLORE.EXE
3980 AcroRd32.exe
2556 benetns.exe
2912 drwtsn32.exe

*----> Module List <----*
0000000000400000 - 000000000040a000: C:\Program Files\VERITAS\Backup Exec\NT\benetns.exe
0000000001400000 - 0000000001481000: C:\Program Files\VERITAS\Backup Exec\NT\beclass.dll
0000000002b00000 - 0000000002b06000: C:\Program Files\VERITAS\Backup Exec\NT\benetutl.dll
0000000070ad0000 - 0000000070bb6000: C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.100.0_x-ww_8417450B\comctl32.dll
0000000070bc0000 - 0000000070c50000: C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_5.82.0.0_x-ww_8A69BA05\COMCTL32.dll
0000000071ae0000 - 0000000071ae8000: C:\WINDOWS\System32\wshtcpip.dll
0000000071b20000 - 0000000071b63000: C:\WINDOWS\system32\MSWSOCK.dll
0000000071bb0000 - 0000000071bb9000: C:\WINDOWS\system32\WSOCK32.dll
0000000071bd0000 - 0000000071be1000: C:\WINDOWS\system32\MPR.dll
0000000071bf0000 - 0000000071bf8000: C:\WINDOWS\system32\WS2HELP.dll
0000000071c00000 - 0000000071c18000: C:\WINDOWS\system32\WS2_32.dll
0000000071c40000 - 0000000071c93000: C:\WINDOWS\system32\NETAPI32.dll
0000000073070000 - 0000000073096000: C:\WINDOWS\system32\WINSPOOL.DRV
0000000074de0000 - 0000000074df1000: C:\WINDOWS\system32\clusapi.dll
00000000762b0000 - 00000000762f7000: C:\WINDOWS\system32\comdlg32.dll
0000000076ed0000 - 0000000076ef7000: C:\WINDOWS\system32\DNSAPI.dll
0000000076f10000 - 0000000076f3f000: C:\WINDOWS\system32\WLDAP32.dll
0000000076f70000 - 0000000076f77000: C:\WINDOWS\System32\winrnr.dll
00000000770e0000 - 000000007715d000: C:\WINDOWS\system32\OLEAUT32.dll
0000000077160000 - 0000000077286000: C:\WINDOWS\system32\ole32.dll
0000000077290000 - 00000000772d9000: C:\WINDOWS\system32\SHLWAPI.dll
0000000077380000 - 0000000077b5f000: C:\WINDOWS\system32\SHELL32.dll
0000000077b90000 - 0000000077b98000: C:\WINDOWS\system32\VERSION.dll
0000000077ba0000 - 0000000077bf4000: C:\WINDOWS\system32\msvcrt.dll
0000000077c00000 - 0000000077c44000: C:\WINDOWS\system32\GDI32.dll
0000000077c50000 - 0000000077cf5000: C:\WINDOWS\system32\RPCRT4.dll
0000000077d00000 - 0000000077d8f000: C:\WINDOWS\system32\USER32.dll
0000000077da0000 - 0000000077e30000: C:\WINDOWS\system32\ADVAPI32.dll
0000000077e40000 - 0000000077f34000: C:\WINDOWS\system32\kernel32.dll
0000000077f40000 - 0000000077ffa000: C:\WINDOWS\system32\ntdll.dll
000000007c340000 - 000000007c396000: C:\Program Files\VERITAS\Backup Exec\NT\MSVCR71.dll
000000007c3a0000 - 000000007c41b000: C:\Program Files\VERITAS\Backup Exec\NT\MSVCP71.dll

*----> State Dump for Thread Id 0x9a4 <----*

eax=001457a8 ebx=00000000 ecx=004026a0 edx=00000000 esi=00000000 edi=00000080
eip=7ffe0304 esp=0012fc04 ebp=0012fc6c iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000246

function: SharedUserData!SystemCallStub
7ffe02f2 0000 add ,al
7ffe02f4 0000 add ,al
7ffe02f6 0000 add ,al
7ffe02f8 0000 add ,al
7ffe02fa 0000 add ,al
7ffe02fc 0000 add ,al
7ffe02fe 0000 add ,al
SharedUserData!SystemCallStub:
7ffe0300 8bd4 mov edx,esp
7ffe0302 0f34 sysenter
7ffe0304 c3 ret
7ffe0305 9c pushfd
7ffe0306 810c2400010000 or dword ptr ,0x100
7ffe030d 9d popfd
7ffe030e c3 ret
7ffe030f 90 nop
7ffe0310 90 nop
7ffe0311 90 nop
7ffe0312 90 nop
7ffe0313 90 nop
7ffe0314 8bd4 mov edx,esp

*----> Stack Back Trace <----*
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINDOWS\system32\ntdll.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINDOWS\system32\ADVAPI32.dll -
ChildEBP RetAddr Args to Child
0012fc00 77f4303b 77e4905d 00000080 00000000 SharedUserData!SystemCallStub+0x4 (FPO: )
WARNING: Stack unwind information not available. Following frames may be wrong.
0012fc6c 77db51f1 00000080 0012fd28 00000216 ntdll!ZwReadFile+0xc
0012fc98 77db5297 00000080 0012fd28 00000216 ADVAPI32!LsaLookupPrivilegeName+0xce
0012fd08 77dfa7f1 00000080 0012fd28 00000216 ADVAPI32!LsaLookupPrivilegeName+0x174
0012fda4 00000000 00146150 77f43741 77e41817 ADVAPI32!StartServiceCtrlDispatcherA+0x91

*----> Raw Stack Dump <----*
000000000012fc04 3b 30 f4 77 5d 90 e4 77 - 80 00 00 00 00 00 00 00 ;0.w]..w........
000000000012fc14 00 00 00 00 00 00 00 00 - 44 fc 12 00 28 fd 12 00 ........D...(...
000000000012fc24 16 02 00 00 00 00 00 00 - 00 00 00 00 ee 8f e4 77 ...............w
000000000012fc34 e8 fc 12 00 28 fd 12 00 - 00 00 00 00 25 93 e4 77 ....(.......%..w
000000000012fc44 a8 57 14 00 58 94 14 00 - 00 00 00 00 00 00 00 00 .W..X...........
000000000012fc54 30 fc 12 00 00 00 00 00 - f8 fc 12 00 bc 0a e7 77 0..............w
000000000012fc64 88 fe e7 77 ff ff ff ff - 98 fc 12 00 f1 51 db 77 ...w.........Q.w
000000000012fc74 80 00 00 00 28 fd 12 00 - 16 02 00 00 94 fc 12 00 ....(...........
000000000012fc84 00 00 00 00 a8 57 14 00 - 58 94 14 00 00 00 00 00 .....W..X.......
000000000012fc94 00 00 00 00 08 fd 12 00 - 97 52 db 77 80 00 00 00 .........R.w....
000000000012fca4 28 fd 12 00 16 02 00 00 - e8 fc 12 00 00 00 00 00 (...............
000000000012fcb4 01 00 00 00 00 00 00 00 - d0 fc 12 00 00 00 00 00 ................
000000000012fcc4 00 00 00 00 01 00 00 00 - 0d 57 db 77 a8 57 14 00 .........W.w.W..
000000000012fcd4 58 94 14 00 c4 0c 00 00 - 00 00 00 00 00 00 00 00 X...............
000000000012fce4 3c fd 12 00 00 00 00 00 - 00 00 00 00 b0 fc 12 00 <...............
000000000012fcf4 32 00 37 00 b0 ff 12 00 - c5 3f db 77 f0 b0 dc 77 2.7......?.w...w
000000000012fd04 ff ff ff ff a4 fd 12 00 - f1 a7 df 77 80 00 00 00 ...........w....
000000000012fd14 28 fd 12 00 16 02 00 00 - 01 00 00 00 00 00 00 00 (...............
000000000012fd24 80 00 00 00 46 00 00 00 - 51 00 00 00 00 00 00 00 ....F...Q.......
000000000012fd34 14 00 00 00 00 00 00 00 - 42 00 61 00 63 00 6b 00 ........B.a.c.k.

*----> State Dump for Thread Id 0xcc4 <----*

eax=0071fb08 ebx=001457a8 ecx=001480e8 edx=00000000 esi=00000088 edi=00000000
eip=7ffe0304 esp=0071ff14 ebp=0071ff84 iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000246

function: SharedUserData!SystemCallStub
7ffe02f2 0000 add ,al
7ffe02f4 0000 add ,al
7ffe02f6 0000 add ,al
7ffe02f8 0000 add ,al
7ffe02fa 0000 add ,al
7ffe02fc 0000 add ,al
7ffe02fe 0000 add ,al
SharedUserData!SystemCallStub:
7ffe0300 8bd4 mov edx,esp
7ffe0302 0f34 sysenter
7ffe0304 c3 ret
7ffe0305 9c pushfd
7ffe0306 810c2400010000 or dword ptr ,0x100
7ffe030d 9d popfd
7ffe030e c3 ret
7ffe030f 90 nop
7ffe0310 90 nop
7ffe0311 90 nop
7ffe0312 90 nop
7ffe0313 90 nop
7ffe0314 8bd4 mov edx,esp

*----> Stack Back Trace <----*
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINDOWS\system32\kernel32.dll -
ChildEBP RetAddr Args to Child
0071ff10 77f43741 77e41817 00000088 00000000 SharedUserData!SystemCallStub+0x4 (FPO: )
WARNING: Stack unwind information not available. Following frames may be wrong.
0071ff84 77e4168f 00000088 000493e0 00000000 ntdll!NtWaitForSingleObject+0xc
0071ffec 00000000 77db570d 001457a8 00000000 kernel32!WaitForSingleObject+0xf

*----> Raw Stack Dump <----*
000000000071ff14 41 37 f4 77 17 18 e4 77 - 88 00 00 00 00 00 00 00 A7.w...w........
000000000071ff24 58 ff 71 00 00 00 00 00 - 80 16 e4 77 a8 57 14 00 X.q........w.W..
000000000071ff34 24 00 00 00 01 00 00 00 - 00 00 00 00 00 00 00 00 $...............
000000000071ff44 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
000000000071ff54 00 00 00 00 00 a2 2f 4d - ff ff ff ff 00 f0 fd 7f ....../M........
000000000071ff64 58 ff 71 00 31 02 05 00 - 28 ff 71 00 ee c9 c5 01 X.q.1...(.q.....
000000000071ff74 dc ff 71 00 bc 0a e7 77 - e0 8e e7 77 00 00 00 00 ..q....w...w....
000000000071ff84 ec ff 71 00 8f 16 e4 77 - 88 00 00 00 e0 93 04 00 ..q....w........
000000000071ff94 00 00 00 00 0b 27 40 00 - 88 00 00 00 e0 93 04 00 .....'@.........
000000000071ffa4 00 00 00 00 a8 57 14 00 - 1b 57 db 77 01 00 00 00 .....W...W.w....
000000000071ffb4 b0 57 14 00 00 00 00 00 - 90 a9 e4 77 a8 57 14 00 .W.........w.W..
000000000071ffc4 00 00 00 00 00 00 00 00 - a8 57 14 00 00 5c ad f3 .........W...\..
000000000071ffd4 c4 ff 71 00 00 00 00 00 - ff ff ff ff bc 0a e7 77 ..q............w
000000000071ffe4 10 01 e8 77 00 00 00 00 - 00 00 00 00 00 00 00 00 ...w............
000000000071fff4 0d 57 db 77 a8 57 14 00 - 00 00 00 00 c8 00 00 00 .W.w.W..........
0000000000720004 df 01 00 00 ff ee ff ee - 02 10 01 00 00 00 01 00 ................
0000000000720014 00 fe 00 00 00 00 10 00 - 00 20 00 00 00 02 00 00 ......... ......
0000000000720024 00 20 00 00 24 02 00 00 - ff ef fd 7f 08 00 08 06 . ..$...........
0000000000720034 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
0000000000720044 98 05 72 00 17 00 00 00 - f0 ff ff ff 50 00 72 00 ..r.........P.r.

*----> State Dump for Thread Id 0x84c <----*

eax=00002c4c ebx=ffffffff ecx=00002c4c edx=00000000 esi=00148480 edi=00000000
eip=7ffe0304 esp=00b1feb8 ebp=00b1fee4 iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000246

function: SharedUserData!SystemCallStub
7ffe02f2 0000 add ,al
7ffe02f4 0000 add ,al
7ffe02f6 0000 add ,al
7ffe02f8 0000 add ,al
7ffe02fa 0000 add ,al
7ffe02fc 0000 add ,al
7ffe02fe 0000 add ,al
SharedUserData!SystemCallStub:
7ffe0300 8bd4 mov edx,esp
7ffe0302 0f34 sysenter
7ffe0304 c3 ret
7ffe0305 9c pushfd
7ffe0306 810c2400010000 or dword ptr ,0x100
7ffe030d 9d popfd
7ffe030e c3 ret
7ffe030f 90 nop
7ffe0310 90 nop
7ffe0311 90 nop
7ffe0312 90 nop
7ffe0313 90 nop
7ffe0314 8bd4 mov edx,esp

*----> Stack Back Trace <----*
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINDOWS\system32\RPCRT4.dll -
ChildEBP RetAddr Args to Child
00b1feb4 77f430c7 77e430bc 00000070 00b1ff0c SharedUserData!SystemCallStub+0x4 (FPO: )
WARNING: Stack unwind information not available. Following frames may be wrong.
00b1fee4 77c80bd1 00000070 00b1ff1c 00b1ff0c ntdll!ZwRemoveIoCompletion+0xc
00b1ff20 77c80a78 ffffffff 00b1ff74 00b1ff78 RPCRT4!I_RpcTransConnectionAllocatePacket+0x4e1
00b1ff8c 77c58159 77c60771 00148480 00000000 RPCRT4!I_RpcTransConnectionAllocatePacket+0x388
00b1ffb0 77c60857 00147bf8 77e4a990 00153060 RPCRT4!NdrGetTypeFlags+0x329
00b1ffec 00000000 77c60840 00153060 00000000 RPCRT4!NdrRangeUnmarshall+0x5d7

*----> Raw Stack Dump <----*
0000000000b1feb8 c7 30 f4 77 bc 30 e4 77 - 70 00 00 00 0c ff b1 00 .0.w.0.wp.......
0000000000b1fec8 fc fe b1 00 dc fe b1 00 - 00 00 00 00 00 17 5b ca ................p.......
0000000000b1ff18 14 0b 00 00 70 c2 15 00 - 8c ff b1 00 78 0a c8 77 ....p.......x..w
0000000000b1ff28 ff ff ff ff 74 ff b1 00 - 78 ff b1 00 84 ff b1 00 ....t...x.......
0000000000b1ff38 6c ff b1 00 70 ff b1 00 - 80 ff b1 00 60 30 15 00 l...p.......`0..
0000000000b1ff48 c6 20 f4 77 38 30 15 00 - 60 30 15 00 70 00 00 00 . .w80..`0..p...
0000000000b1ff58 00 00 00 00 01 00 00 00 - 02 00 00 00 66 02 00 00 ............f...
0000000000b1ff68 01 00 00 00 b8 10 00 00 - 00 00 00 00 00 00 00 00 ................
0000000000b1ff78 00 00 00 00 ff ff ff ff - f8 5e 15 00 70 00 00 00 .........^..p...
0000000000b1ff88 40 00 60 00 b0 ff b1 00 - 59 81 c5 77 71 07 c6 77 @.`.....Y..wq..w
0000000000b1ff98 80 84 14 00 00 00 00 00 - 00 00 00 00 60 30 15 00 ............`0..
0000000000b1ffa8 60 30 15 00 00 90 fd 7f - ec ff b1 00 57 08 c6 77 `0..........W..w
0000000000b1ffb8 f8 7b 14 00 90 a9 e4 77 - 60 30 15 00 00 00 00 00 .{.....w`0......
0000000000b1ffc8 00 00 00 00 60 30 15 00 - 00 0c f1 f3 c4 ff b1 00 ....`0..........
0000000000b1ffd8 00 00 00 00 ff ff ff ff - bc 0a e7 77 10 01 e8 77 ...........w...w
0000000000b1ffe8 00 00 00 00 00 00 00 00 - 00 00 00 00 40 08 c6 77 ............@..w

*----> State Dump for Thread Id 0xeb0 <----*

eax=00000000 ebx=0084d2c4 ecx=0084d164 edx=2e373031 esi=0084fed0 edi=00cb64a0
eip=2e373032 esp=0084d268 ebp=00cf5c80 iopl=0 nv up ei pl nz na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00010202

function:
No prior disassembly possible
2e373032 ?? ???
2e373034 ?? ???
2e373036 ?? ???
2e373038 ?? ???
2e37303a ?? ???
2e37303c ?? ???
2e37303e ?? ???
2e373040 ?? ???
2e373042 ?? ???
FAULT ->2e373032 ?? ???
Error 0x00000001
2e373034 ?? ???
2e373036 ?? ???
2e373038 ?? ???
2e37303a ?? ???
2e37303c ?? ???
2e37303e ?? ???
2e373040 ?? ???
2e373042 ?? ???
2e373044 ?? ???
2e373046 ?? ???

*----> Stack Back Trace <----*
ChildEBP RetAddr Args to Child
WARNING: Frame IP not in any known module. Following frames may be wrong.
0084d264 2e373031 322e3633 312e3934 30303030 0x2e373032
00cf5c80 00000000 00000000 00000002 00000000 0x2e373031

*----> Raw Stack Dump <----*
000000000084d268 31 30 37 2e 33 36 2e 32 - 34 39 2e 31 30 30 30 30 107.36.249.10000
000000000084d278 54 43 50 20 32 30 37 2e - 31 30 37 2e 33 36 2e 32 TCP 207.107.36.2
000000000084d288 34 32 2e 31 30 30 30 30 - 54 43 50 20 32 30 37 2e 42.10000TCP 207.
000000000084d298 31 30 37 2e 33 36 2e 32 - 34 33 2e 31 30 30 30 30 107.36.243.10000
000000000084d2a8 54 43 50 20 32 30 37 2e - 31 30 37 2e 33 36 2e 32 TCP 207.107.36.2
000000000084d2b8 34 34 2e 31 30 30 30 30 - 00 00 00 00 00 00 00 00 44.10000........
000000000084d2c8 0d 00 00 00 01 00 00 00 - cf 6b 24 fc 10 27 00 00 .........k$..'..
000000000084d2d8 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
000000000084d2e8 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
000000000084d2f8 01 00 00 00 cf 6b 24 f8 - 10 27 00 00 00 00 00 00 .....k$..'......
000000000084d308 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
000000000084d318 00 00 00 00 00 00 00 00 - 00 00 00 00 01 00 00 00 ................
000000000084d328 cf 6b 24 f7 10 27 00 00 - 00 00 00 00 00 00 00 00 .k$..'..........
000000000084d338 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
000000000084d348 00 00 00 00 00 00 00 00 - 01 00 00 00 cf 6b 24 f6 .............k$.
000000000084d358 10 27 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 .'..............
000000000084d368 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
000000000084d378 00 00 00 00 01 00 00 00 - cf 6b 24 f5 10 27 00 00 .........k$..'..
000000000084d388 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
000000000084d398 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................

*----> State Dump for Thread Id 0xde8 <----*

eax=00000200 ebx=0095fefc ecx=77e4183c edx=00000000 esi=0095ff00 edi=7ffdf000
eip=7ffe0304 esp=0095feb0 ebp=0095ff58 iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000246

function: SharedUserData!SystemCallStub
7ffe02f2 0000 add ,al
7ffe02f4 0000 add ,al
7ffe02f6 0000 add ,al
7ffe02f8 0000 add ,al
7ffe02fa 0000 add ,al
7ffe02fc 0000 add ,al
7ffe02fe 0000 add ,al
SharedUserData!SystemCallStub:
7ffe0300 8bd4 mov edx,esp
7ffe0302 0f34 sysenter
7ffe0304 c3 ret
7ffe0305 9c pushfd
7ffe0306 810c2400010000 or dword ptr ,0x100
7ffe030d 9d popfd
7ffe030e c3 ret
7ffe030f 90 nop
7ffe0310 90 nop
7ffe0311 90 nop
7ffe0312 90 nop
7ffe0313 90 nop
7ffe0314 8bd4 mov edx,esp

*----> Stack Back Trace <----*
ChildEBP RetAddr Args to Child
0095feac 77f4372d 77e41bfa 00000002 0095fefc SharedUserData!SystemCallStub+0x4 (FPO: )
WARNING: Stack unwind information not available. Following frames may be wrong.
0095ff58 77e4b0e4 00000002 0095ff90 00000000 ntdll!ZwWaitForMultipleObjects+0xc
0095ffec 00000000 00404f10 00000000 00000000 kernel32!WaitForMultipleObjects+0x17

*----> Raw Stack Dump <----*
000000000095feb0 2d 37 f4 77 fa 1b e4 77 - 02 00 00 00 fc fe 95 00 -7.w...w........
000000000095fec0 01 00 00 00 00 00 00 00 - 1c ff 95 00 3d 27 00 00 ............='..
000000000095fed0 cd b0 e4 77 00 00 00 00 - 24 00 00 00 01 00 00 00 ...w....$.......
000000000095fee0 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
000000000095fef0 00 00 00 00 00 00 00 00 - 00 00 00 00 98 00 00 00 ................
000000000095ff00 d8 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
000000000095ff10 00 00 00 00 00 00 00 00 - 00 00 00 00 00 44 5f 9a .............D_.
000000000095ff20 fe ff ff ff 00 f0 fd 7f - 00 00 00 00 1c ff 95 00 ................
000000000095ff30 fc fe 95 00 00 00 00 00 - 00 00 00 00 02 00 00 00 ................
000000000095ff40 cc fe 95 00 00 00 00 00 - dc ff 95 00 bc 0a e7 77 ...............w
000000000095ff50 c8 fc e7 77 00 00 00 00 - ec ff 95 00 e4 b0 e4 77 ...w...........w
000000000095ff60 02 00 00 00 90 ff 95 00 - 00 00 00 00 c0 27 09 00 .............'..
000000000095ff70 00 00 00 00 f2 4f 40 00 - 02 00 00 00 90 ff 95 00 .....O@.........
000000000095ff80 00 00 00 00 c0 27 09 00 - 00 00 00 00 00 00 00 00 .....'..........
000000000095ff90 98 00 00 00 d8 00 00 00 - 88 80 40 00 8c 1f 40 00 ..........@...@.
000000000095ffa0 01 00 00 00 a8 ff 95 00 - a8 1f 40 00 05 00 00 00 ..........@.....
000000000095ffb0 01 00 00 00 0c 00 00 00 - 9c 1f 40 00 90 a9 e4 77 ..........@....w
000000000095ffc0 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
000000000095ffd0 00 00 00 00 c4 ff 95 00 - 00 37 c1 00 ff ff ff ff .........7......
000000000095ffe0 bc 0a e7 77 10 01 e8 77 - 00 00 00 00 00 00 00 00 ...w...w........

These Browser errors occur whenever the Media Server tries to communicate with the remote servers.

Please advise if this is the required level of expatiation.

padmaja_rajopad
Level 6
Hi,

Does the Backup exec account has full access to the remote server?

The Backup Exec services are running with which account?

Does this account have Domain Administrator rights?

Is this account local administrator for the remote server?

Is any specific NIC selected for backup?

How many NICs does the remote server have?

As a preliminary step you may try upgrading to the latest build of Backup Exec 10.0.5520 and then upgrading the remote agents as well.

VERITAS Backup Exec (tm) 10.0 rev. 5520 for Windows Servers Installation Files

http://support.veritas.com/docs/277181

Hope it helps

NOTE : If we do not receive your reply within two business days, this post would be marked β€˜assumed answered’ and would be moved to the β€˜answered questions’ pool.