04-23-2008 04:23 PM
04-24-2008 06:29 AM
04-24-2008 08:43 AM
04-30-2008 05:06 AM
04-30-2008 05:10 AM
04-30-2008 09:06 AM
07-30-2008 03:03 AM
Did anyone receive an update on this yet? I'm suffering from the same problem too, we did a backup to disk, everything seems to run fine, however if we want to restore a single document we just can't drill down the three, i presume i need to restore the GRT data under
windows sharepoint services web applications > default website since we have about a 5Gb folder there, so this should be it.
however, if i drill down the folder, the only thing i can see are subfolders without a name, they are all displayed with a square symbol, and no further data could be found under it.
we have been struggling with backup exec for sharepoint for over 4 months now and it still doesn't work. i have the feeling that they couldn't get any closer to a good working product so they just released it as is....
anyway, we need urgent help for this....
08-04-2008 04:19 AM
Keeping this problem at the forefront....
We perform a backup-to-disk once a week, and we have no problems selecting invividual files from SharePoint.
However, the daily to-tape backups (which include a full SharePoint backup with GRT) are unable to restore individual files.
This is a BIG problem. Is there a solution yet?
08-04-2008 04:28 AM
Matbeard, did you need to do something special in order to get the backuptodisk to work? or did you just need to select the "server farm" without anything extra? Since we even can't get the backuptodisk to work :( if we would already be able to backup this we can backup the backuptodisk files to tape, because currently we have no backup at all. its terrible that there's no input from the support desk at all at this forum, when you click on the symantec support site on "email support" you get a message "email support has been replaced by forum support since this wil improve our support". I'm wondering what kind of support they gave then....
anyway. if you would be so kind to give a subscription of what to do to do a succesfull backuptodisk we would already be helped a lot! thx
08-04-2008 04:44 AM
Hi
Yes... all I've done to perform the backup is to select the content database from the server farm and make sure the full backup with GRT option is selected.
I haven't actually tried to restore a single file, but at least I can see them all from the backup-to-disk folders. I'm on the phone to tech support as I type, so I'll let you know the outcome.
08-04-2008 04:57 AM
moorken,
Just got off the phone with tech support.
There is a hotfix for the SharePoint GRT problem: http://seer.entsupport.symantec.com/docs/301044.htm
I haven't got around to installing it as yet, but I can re-open this case if the problem isn't fixed. I'll report back if need be, but otherwise, it looks like this will do the trick.
12-02-2008 09:30 AM
12-02-2008 09:49 AM
12-02-2008 09:58 AM
My issue that I just posted is with BE 12.5. Had same problem with BE 12.0 and hoped BE 12.5 would fix it. I am running debugging now on a test job at the request of Symantec Tech Support.
12-17-2008 08:48 AM
I am new to the Sharepoint Agent but am having the same problem as many describe here. I can use GRT to restore at file level if i backup to disk. If i backup to tape i cannot restore to file level.
Has anyone got a fix for this yet?
Thanks
PS. I am running Backexec v12.5
12-17-2008 10:19 AM
GRT tape media imported and inventoried as retired media has been fixed. The only way to get the GRT tape to be usable which is a duplicate of a backup to disk is to check the box in Advanced settings to Verify after job completes. This however causes the tape copy to run much longer. Without the Verify, job runs about 5 hours. With the verify, job runs about 8 hours. Symantec Advanced Tech Support Engineer can't reproduce the problem or explain why turning on Verify makes the tape usable.
On the issue of not being able to perform a file level restore from tape to Sharepoint, my understanding is that the entire tape has to be restored to disk and then a restore from disk can be done at the file level.
12-18-2008 06:07 AM
01-01-2009 08:55 PM
I also facing the same problem here.
after i successfully deployed BE 12.5 RAWS+AOFO on my Win2k8 x64 to backup my MOSS 2007 SP1 on SQL Server 200, I did the restart already but still I can contact the server from my BE 12.5 backup server.
any idea of how to install this agent properly please ?
01-05-2009 11:52 PM
I've found the solution to my problem at last
the solution is to change the port number to something else using this URL: http://seer.entsupport.symantec.com/docs/303736.htm
09-11-2009 01:10 AM