05-14-2013 11:52 PM
Im trying to update a server when I get this error.
Utility Job Information
Error connecting to the remote computer. Ensure that the computer is available, has WMI enabled, and is not blocked by a firewall.24
Job Completion Status
Job started : Wednesday, May 15, 2013 8:28:35 AMJob ended : Wednesday, May 15, 2013 8:28:43 AMFinal error: 0x643 - Fatal error during installation.
Final error category: Other ErrorsCompleted status: Failed
I tryed to reinstall the agent on the server. Firewall is OK, WMI is enabled and running with no errors.
05-15-2013 12:01 AM
Try a local install of the remote agent.
Else, try this KB - http://www.symantec.com/business/support/index?page=content&id=TECH144648
05-15-2013 12:07 AM
Tryed both!
05-15-2013 12:11 AM
You tried the local install using which installation files ? And which account was used ? ( Backup Exec logon account or the remote server's local admin account ?
If UAC is enabled on the remote server, did you try launching the installer using "Run as admin" ?
Lastly, would you pls post the install log from both media & remote server.