07-08-2014 12:12 PM
This is not directly related to BackupExec 2014 (I am assuming)
- HP Storever 1/8 G2 Autoloader LTO5 (does not show in device manager)
- IBM X3650 Rackmount Server
- HP H221 SAS HBA Controller (shows in device manager)
- Windows 2008 R2 x64
I have recently installed HP H221 HBA Card on an IBM X3650 Server running Windows 208 R2. The HBA is then directly connected to the Tape Autoloader/Library via a SAS Cable.
The HBA is detected and displayed in the device manager.
However there are no Unknown Device or Medium Changer listed in the device manager to reflect the Tape Drive.
The Autoloader mode is Automatic (I have tried setting it to random with no luck)
The Drive and the server have been rebooted multiple times but the Tape Drive is still not showing up in the Device Manager.
Can somebody please advise what is going on ?
Solved! Go to Solution.
07-08-2014 11:03 PM
IT IS TIME TO WEAR THE CONE !
Looks like the SAS Cable on the HBA Card was NOT Plugged in properly. Due to the long beak that the 2 ends have I was under the impression that the Cable terminating on the HBA had gone all the way in.
Guess what - sorry guys.
I can see the Tape Device and the Medium Changer now.
For what its worth - I was receiving PCI Device Resource Allocation Failure and I followed the following KB to fix it during boot:
http://www-947.ibm.com/support/entry/portal/docdisplay?lndocid=MIGR-5084533
07-08-2014 12:37 PM
Hi,
Your HBA is not compatible with tape storage, only disk, and specific disk arrays too. Check the QuickSpecs below:
http://www8.hp.com/h20195/v2/GetDocument.aspx?docname=c04322800
You need the HBA on the link below:
http://www8.hp.com/h20195/v2/GetDocument.aspx?docname=c04322807
This is your problem.
Thanks!
07-08-2014 12:52 PM
07-08-2014 01:57 PM
However there are no Unknown Device or Medium Changer listed in the device manager to reflect the Tape Drive.
The "unknown medium changer" should show up in the "medium changer" node of Windows device manager. The LTO5 tape drive should show up in the "tape drives" node. Are you not able to see either one?
If you cannot see the changer or the tape drive, I would suspect a bad cable.
During POST, can you get into the H221 configuration tool to see what devices it sees?
07-08-2014 02:22 PM
07-08-2014 06:08 PM
You need to get your vendor to help you get both the tape library and tape drive recognized by Windows, then they will appear in the Device Manager and can be used by BE. You problem has nothing to do with BE.
07-08-2014 08:38 PM
07-08-2014 08:39 PM
07-08-2014 10:23 PM
Sorry. It should be "vendor". Google Keyboard's predictive ability got the better of me.
07-08-2014 11:03 PM
IT IS TIME TO WEAR THE CONE !
Looks like the SAS Cable on the HBA Card was NOT Plugged in properly. Due to the long beak that the 2 ends have I was under the impression that the Cable terminating on the HBA had gone all the way in.
Guess what - sorry guys.
I can see the Tape Device and the Medium Changer now.
For what its worth - I was receiving PCI Device Resource Allocation Failure and I followed the following KB to fix it during boot:
http://www-947.ibm.com/support/entry/portal/docdisplay?lndocid=MIGR-5084533
07-08-2014 11:14 PM
...you're quite right...my bad as I never went that far down! :(
Thanks!
07-09-2014 07:07 AM
I believe that I guided you towards a cable issue in my post.
07-09-2014 07:29 AM
...I believe I asked you to PM an OP when you're asking for a solution.
Please do so in future.
Thanks!