Hello again,
I have talked to HP support, they said that our hardware configuration is fully supported. But we keep getting trouble at 2 customers, both with HP Ultrium 448 and BE10.
HP did send out another SCSI-card just in case, after changing the backup job ran OK for 2 days but this morning it had failed at 34GB of 200 GB:
Here you got every error message:
BACKUP EXEC LOG:
Click an error below to locate it in the job log
Backup- \\BLA-PRG-CX01\Shadow?Copy?Components \\BLA-PRG-CX01\Shadow?Copy?ComponentsStorage device "HP 1" reported an error on a request to write data to media.
Error reported:
The device is not connected.
V-79-57344-34036 - An unknown error has occurred.
Storage device "HP 1" reported an error on a request to write data to media.
Error reported:
The device is not connected.
V-79-57344-34036 - An unknown error has occurred.
WINDOWS SERVER 2003 APPLICATION LOG
Time: 23:00:21
Source: BackupExec
Event ID: 65313
Backup Exec Alert: Tape Alert Warning
(Server: "BLA-PRG-SV01") (Job: "Vardagar") Warning - Media statistics have been lost some time in the past.
Robotic Library:
Drive: HP 1
Slot:
Time: 23:31:29
Source: BackupExec
Event ID: 33152
Adamm Mover Error: Write Failure!
Error = ERROR_DEVICE_NOT_CONNECTED
Drive = "HP 1"
{5C0747BA-1319-480B-B373-274CA2964390}
Media = "LTO000006"
{6D5E36FD-F546-404E-A9AF-E7BD30C58476}
Read Mode: SingleBlock(0), ScsiPass(0)
Write Mode: SingleBlock(1), ScsiPass(1)
Time: 23:31:40
Source: BackupExec
Event ID: 57665
Storage device "HP 1" reported an error on a request to write data to media.
Error reported:
The device is not connected.
Time: 23:32:57
Source: BackupExec
Event ID: 33152
Adamm Mover Error: Unload Status Retry!
Error = ERROR_NOT_READY
Drive = "HP 1"
{5C0747BA-1319-480B-B373-274CA2964390}
Media = "LTO000006"
{6D5E36FD-F546-404E-A9AF-E7BD30C58476}
Read Mode: SingleBlock(0), ScsiPass(0)
Write Mode: SingleBlock(1), ScsiPass(1)
Time: 23:33:14
Source: BackupExec
Event ID: 34113
Backup Exec Alert: Job Failed
(Server: "BLA-PRG-SV01") (Job: "Vardagar") Vardagar -- The job failed with the following error: An unknown error has occurred.
WINDOWS SERVER 2003 SYSTEM LOG
Time: 23:31:40
Source: halvinchVRTS
Event ID: 15
The device, \Device\Tape0, is not ready for access yet.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Time: 23:32:11
Source: Symmpi
Event ID: 9
The device, \Device\Scsi\symmpi1, did not respond within the timeout period.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Time: 23:32:12
Source: Storage Agents
Event ID: 1192
SCSI Tape Drive Status Change.
The tape drive with SCSI target 3 connected to SCSI bus 1 of the controller in slot 1 has a new status of 5.
(Tape drive status values: 1=other, 2=ok, 3=failed, 5=offline, 6=missingWasOk, 7=missingWasFailed, 8=missingWasOffline)
Time: 23:34:12
Source: Storage Agents
Event ID: 1192
SCSI Tape Drive Status Change.
The tape drive with SCSI target 3 connected to SCSI bus 1 of the controller in slot 1 has a new status of 2.
(Tape drive status values: 1=other, 2=ok, 3=failed, 5=offline, 6=missingWasOk, 7=missingWasFailed, 8=missingWasOffline)
What to do now? I have to get this solved. Poking around in this forum, there seems to be other people having slightly the same problem (Media statistics, unknown error).
/Göran K