IBM AUTOLOADER 3581: TAPE CAN BE LOADED MANUALLY (PANEL) BUT NOT BY BE JOB

[Petros_Valsamis]

We have installed Backup Exec 10 5220 , and an IBM Autoloader 3581. All on an IBM x345 with Windows 2000 Server SP4.
We are facing big problem with the autoloader which whereas any tape can be loaded to the tape drive by using the device's control panel, whenever a BE job trys to load the tape it fails (even an inventory). Ntbackup can succesfully work with the robotics.
All patches, including latest veritas device drives are installed.
Does anyone has any similar problem or an idea to check for?

[tejashree_Bhate]

Hello,

Are there any device related errors in the system event log?

Thanks

[Petros_Valsamis]

Two errors are shown but only when a backup exec job is running:

Event Type:Error
Event Source:Backup Exec
Event Category:None
Event ID:58053
Date:17/11/2006
Time:19:36:13
User:N/A
Computer:xxxxxxx_srv
Description:
Backup Exec Alert: Device Error
(Server: "xxxxxxxxx_srv") (Job: "Inventory Library 00166") Robotic library hardware error.

The robotic library has reported a general hardware error condition. Manual intervention, calibration, etc., may be required. This may be a device related hardware problem, or it may be some other hardware problem (i.e. SCSI card/bus etc.). The library and drive states have been set to offline. Please attend to this condition.

For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml

---------------
Event Type:Error
Event Source:Backup Exec
Event Category:None
Event ID:34113
Date:17/11/2006
Time:19:36:38
User:N/A
Computer:APPLICATION_SRV
Description:
Backup Exec Alert: Job Failed
(Server: "APPLICATION_SRV") (Job: "Inventory Library 00166") Inventory Library 00166 -- The job failed with the following error: The job has reported multiple errors. See the job log for details.


For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml

-----------------

[Sharvari_Deshmu]

Hello,

Please check for any event id 9 or 11 if there any event is please contact hardware manufacturer for more details on this
Please see the microsoft KB article on this:

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q154690


Thanks,

[Petros_Valsamis]

there is no any event 9 or 11 in the event log.