IDR Preparation Wizard does not complete

[Gareth_Lowe]

I've just reinstalled 9.1. Everytime I start Backup Exec the IDR Preparation Wizard starts. When I give it a path for the recovery iformation the wizard then closes with no error message. I've tried setting a range of different locations for the recovery info - including another local drive and remote drives.
Help!

[Gonzalo_Valle]

Do you have 9.1 4691 SP4a?

[Gareth_Lowe]

Yes, we have SP4 plus all the other patches recomended by the Veritas site.

Actual revision we are on is 4691 - if that makes any difference.

The IDR wizard was working fine untill we reinstalled. Reinstall didn't throw up any errors.

[Gonzalo_Valle]

I have a problem similar, I have resolved following these steps:

- Use a CD of Windows Server full compatible with ISO 9660.
Using NERO I have t burn from an ISO file, I have had to select 9660 (without Joliet compatibility) and write it with the option "Disk at once" instead "Track at once".

- Second step, I have installed this hotfix
http://seer.support.veritas.com/docs/278553.htm

After to install the hotfix, the patches installed the re-installation of BE was:

1. Intall BE 9.1 Release 4691
2. Install SP4a (Warning threre is a SP4 and a newer SP4a)

3. Install Post Hotfix Intelligent Disaster Recovery

It start to work after that

[Gonzalo_Valle]

We have dtetected that the errors described in article:

http://seer.support.veritas.com/docs/276499.htm

do not appears always, perhaps it will depepnd of the processor speed.

[Ashutosh_Tamhan]

Hello Gareth,

do you have any update on the issue?

Regards,
Ashutosh

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