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IDR pauses indefinitely during ISO creation on Windows 2003 server

ScotH
Level 4

‎01-20-2010 08:57 AM

When creating an ISO file on Windows 2003 with Backup Exec 12's Intelligent Disaster Recovery wizard, it pauses indefinitely at "creating registry hives..." and "Staging operating system files...".  I can cancel without a problem, and the computer does not appear locked up.  Any suggestions of how to get this moving?
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4 REPLIES 4

Steve_W_
Level 6
Employee Accredited

‎01-21-2010 05:44 AM

In Backup Exec go to Tools\Install Options and License Keys on this Media server and verify that the IDR option is installed.  We have seen a few cases where the option wasn't installed and this was the issue. 
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Matt_Alexander
Level 5

‎01-27-2010 10:26 AM

Have you checked your installed licenses like sw-symc mentioned?
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ScotH
Level 4

‎01-27-2010 12:51 PM

IDR is included in Backup Exec 12.  No license to add.  To confirm, I checked servers where IDR is running successfully, and no license listed.  
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Steve_W_
Level 6
Employee Accredited

‎02-01-2010 01:56 PM

Run the Backup Exec Debug Monitor utility (sgmon.exe) and enable the IDR/'Third Party debug output' option to capture the log information from an IDR CD image creation process to determine the cause of the hang.
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