Hello,
1.please check whether the device is "tested" in the list below, if yes then please install latest veritas drivers from the link below:
HCL for Robotic library:
http://support.veritas.com/docs/271383
HCL for stand alone drives:
http://support.veritas.com/docs/271382
VERITAS Backup Exec (tm) 9.1 - Device Driver Installer (20050115) - Includes Tape Driver Release (20041231) and Robotic Library Release (45) (Intel Only) http://seer.support.veritas.com/docs/273853.htm
If not tested then please install latest manufacturers and then verify the result.
2.Also please check the device configuration with the help of the technote below:
How to troubleshoot issues with a Robotic Library or Tape Drive in Backup Exec 9.x and 10.0
http://support.veritas.com/docs/255501
3. please check the technote below:
http://support.veritas.com/docs/231488
Thanks,
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