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Veritas.com
Support

Informational Error Message Since 12.5 Upgrade "The driver detected a controller error on \Device\RaidPort0"

vertex
Level 3

‎11-12-2009 05:17 AM

I am recieving the following error message repeatedly "The driver detected a controller error on \Device\RaidPort0" since I performed an upgrade from version Backup Exec 12 to 12.5. Does this have anything to do with the drivers in the newer version?

I am also recieveing windows error logs of "Reset to device, \Device\RaidPort0, was issued.", "The device 'Unknown Medium Changer' (SCSI\Changer&Ven_IBM&Prod_3573-TL\6&1141ce5f&0&000201) disappeared from the system without first being prepared for removal.", & "The driver detected a controller error on \Device\RaidPort0." with event ids 129, 12, & 11 respectivly.
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3 REPLIES 3

Steve_W_
Level 6
Employee Accredited

‎11-12-2009 05:46 AM

Please ensure that you have the latest drivers install for Backup Exec 12.5.  I have provided the link to the 64bit and the 32bit drivers below.  

http://support.veritas.com/docs/329886 32bit Driver
http://support.veritas.com/docs/329887 64bit Driver

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vertex
Level 3

‎11-12-2009 05:50 AM

I have just downloaded the drivers and installing them now. I will post my results shortly within 24hours. Thanks for the fast response!
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vertex
Level 3

‎11-25-2009 07:04 AM

i am still seeing the error message. it seems to come in spurts, although not every evening...
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