Interface is unknown

[bendikje]

We did a new install of BackupExec and everything looked to install correctly (no error messages) All services start, but when we start BackupExec, we get the prompt to connect to the media server and no matter what username we put in there (the system account we created, a domain admin account) we get an error message "The interface is unknown"

We looked at document id 273989 and this did not solve our problem (we didn't have anything configured for port 6106)

This is on a Windows 2000 server w/sp4 and we were install BackupExec 9.1 build 4691. We have installed BackupExec on other servers and have not had this problem before.

Thanks,

[Rohit_Sonawale]

Hi,

Thank you for posting your query,

We would suggest you to perform following steps to resolve this issue :

1. Reinstall the Backup exec v9.1

You may also refer following link to download Backup exec v9.1

http://seer.support.veritas.com/docs/264658.htm


2. Ensure that all services of the Backup Exec are running. Restart the "Remote Procedure Call" and "Remote Procedure Call (RPC) Locater" service.


We hope this information helps, if you have any other questions please respond to the post and we will be more than happy to assist you further.

[Sheetal_Risbood]

Hi,

In reference to our previous reply to your post, we would request you to update us on the progress.

However, if we do not receive your intimation within two business days, this post would be assumed answered and archived.


Thanks.

[Sheetal_Risbood]

Archiving the post as per our previous reply