Load XML failed when backup contains UNIX system

[Philix_Support]

I get a "Load XML failed" error in the job log now that I am backing up a UNIX server. I never had the error before that.

I did some research in the knowledge base and saw that patching to the latest SP should fix the same problem when the backup contains a NetWare server. I installed SP4a hoping it would fix for a UNIX server but no such luck.

Can anyone help?

Thanks in advance!

[priya_khire]

Hello,

To resolve this issue verify that latest Service Pack for Microsoft XML has been applied to the system.

Refer the following MS Articles to obtain the latest service pack for XML:

How to obtain the latest Microsoft XML 4.0 service pack

http://support.microsoft.com/default.aspx?scid=kb;en-us;818409


How To Upgrade the Microsoft XML Parser

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Reboot the Server after installing this Service Pack.

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Regards.

[Philix_Support]

I should have said that I already went though that particular support document before I sent in my question. I have tried installed MSXML 4.0 SP2 and tested. The same problem happens. Afterwards, I even tried to install MSXML 6.0 and 3.0 just in case and that didn't fix the problem.

Are there any other suggestions or am I basically stuck with these failed job logs?

Thanks!

[Philix_Support]

Please review this thread. Do you have any other suggestions I can try?

Thanks.

[shweta_rege]

Hello,



Please perform a repair database.


Open BEUTILITY.EXE from \program files\veritas\backup exec\NT.

Select All media server by right clicking, add the media server and select repair database from the task pane on the left.


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Thanks.

[Philix_Support]

I tried that as well. It found some errors and fixed. I ran the repair again and the errors were gone hoping it would fix the job log.

Bad news though because it did not go away. Any other suggestions?

I appreciate the help!
Thanks,
Hop

[Sharvari_Deshmu]

Hello,


Have you referred to the following technote:

http://support.veritas.com/docs/254079


Please revert if the issue persists.


Thanks,

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.

[Philix_Support]

Yes I already went through that documentation. Thanks anyway.

Good news though! The job log finally works. I actually tried Repairing the database AND Rebuilding the indices.

Afterwards, it looks good!

Thanks for all the help!

Hop

[Sharvari_Deshmu]

Hello,

Thanks for the update, this post will be archived.


Thanks,

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