MSXML 4.0 /4.0 SP2 failed to install Document ID: 286004 error V-225-235

[Pat_Patterson]

Trying to upgrade 9.1 (licensed) to 11d (trial version for purchase evaluation) on a Win 2003 server (fully patched). Installation fails and refers me to Doc ID 286004.

I have seen the thread at http://forums.symantec.com/discussions/thread.jspa?threadID=69214&tstart=0
regarding renaming msxml.msi to msxml4_sp2.msi. I tried this and it failed.

Any help is appreciated since the evaluation is dead at the moment.

[Frank_Boecherer]

I was able to finally get past this problem. In my case it was finding the MSXML program and running but then getting an error that was logged in the log file.

I tried the install on another server and got the same error so I really believed it was in the install procedure where the problem lied.

I first moved the folder 11d to the root of the D: because I was getting a folder not found message. This fiorst step may not be necessary, but it was in the sequence of things I did.

THIS IS THE MAIN PART OF THE ANSWER HERE: After doing that I saw in the log that the setup was looking for MSXML2.MSI so I copied the MSXML.MSI to MSXML2.MSI and then it found it and it worked.

[GIRISH_N]

11d got installed after i installed MSXML4.0 manually.... try it out

[Asma_Tamboli]

Hello,

You could also try out the steps mentioned in the following document after renaming the Backup Exec Folder which is created in Programme files and then try running the installation.

Do keep us updated on the issue.

[Asma_Tamboli]

Hello,

Sorry! heres the URL for the document:

http://support.microsoft.com/kb/121007