I have a recurring problem with one user's mailbox. Every few weeks, the backup comes up with a failure notice. It indicates that there is a file in use in the mailbox, but it's not in any visible folder. Somehow these files get stuck in this user's Root Folder. I have to use the MDBVU utility to delete the problem file, then it's fine again for a few weeks until it comes back.
The problem file looks like a virus. We've scanned the user's system numerous times. Changing his PC hasn't helped either. Any idea why this is happening? Here's the relevant portion of the job log:
Job Completion Status
Job ended: Saturday, June 11, 2005 at 6:52:31 AM
Completed status: Failed
Final error code: a0008488 HEX
Final error description: Access is denied.
Final error category: Security Errors
Errors
Backup - \\NEWGUY\Microsoft Exchange Mailboxes Access denied to file Lastname, Firstname FW: .
Unable to initialize Remote Agent for Windows Servers - performing standard backup
Exceptions
Backup - \\SERVER\Microsoft Exchange Mailboxes The item \\SERVER\Microsoft Exchange Mailboxes\Lastname, Firstname 〰〰〰〰挳扥挶㌸ㄳ攴ㄴ昹㐵攷挱㥦㔴挱㜰〰攷敦㔴晤㘴敡つ㜴摢㈰晦〲挴㤳挶㠳〰〰〰挳㝥㤸〰〰攷敦㔴晤㘴敡つ㜴摢㈰晦〲挴㤳挶㠳〰〰〰扢㠱㐷〰〰FW: in use - skipped