NetApp restor Empty selection list

[ST2011]

Daily we backup our NetAp FAS2020.

All backups are successful

However, if i try to restore files or folders from backued up media the selection list is empty.

The tape shows 300 GB of data, but i can not still restore files.

[Kiran_Bandi]

Hi,

Have you tried cataloging the media? Media catalogs may got truncated. Try cataloging the media first and then check in restore window whether you will be able to see selections or not.

Regards.... 

[ST2011]

Hi,

This is not the problem.

I have already inventoried/Catalog the tape.

The selection list is still empty.

[Kiran_Bandi]

Refer: http://www.symantec.com/docs/TECH87914

Try the workaround mentioned in that and see if that helps...

Regards....

[ST2011]

Yes,

If i look at the: HKEY_LOCAL_MACHINE\Software\Symantec\Backup Exec for Windows\BEDatabase

i see only one key: Server Database Server Name (the server name, not the instance name). I use SQL express edition. i expect a instance name.

[Kiran_Bandi]

Right click on BE database and click on new string. Create the missing strings with proper values. Then try to restore. 

Regards....

[ST2011]

- Registry entries are modified, but the problem is not solved.

- Inventory is started again

- Catalog folder renamed

- Catalog is started again (catalog time 1.5 hour)

- only the NetApp selection (NDMP) is empty

[ST2011]

If i try to restore an empty selection from the selection list i can restore files, but i can not see the folder tree.

I can not brows through folders/files.