04-19-2013 12:51 AM
Hi,
I have Backup Exec 2012 and a USB HP DAT 72 drive for backup connected to a HP Proliant Server on Windows 2008 Server Standard R2. The backup drive only allows 1 tape. I use 5 tapes: from Monday to Friday.
Issue:
Although there's physically a tape in the drive, the tape isn't recognized by Backup Exec. In the "Storage" tab, it's written "No media" in brackets besides "Tape drive". When you double click on the tape drive and goes to "Media Properties", it's written "There is no media in the drive". Because there's no media recognized, I can't erase the tape as the option is grayed. I tried to run the backup manually to test, but I get the error: "The media in drive 'Tape drive' is written in an unrecognized format. Erase the media to make it usable." So it becomes an infinite loop as I can't format the tape because Backup Exec doesn't detect any media in the drive and the option to erase is unavailable.
I tried with several tapes: Friday, Monday, Tuesday, Wednesday, Thursday, Week 1. The issue remains the same.
Does anyone know how to fix this issue? Are all my tapes or drive broken?
Solved! Go to Solution.
04-19-2013 01:10 AM
To get the tape recognised by BE, you got to do an inventory of the tape drive. Right-click on the drive and choose Inventory.
04-19-2013 01:10 AM
To get the tape recognised by BE, you got to do an inventory of the tape drive. Right-click on the drive and choose Inventory.
04-19-2013 10:59 AM
PKH is absolutely right in that you need to inventory the tapes first if you have not done this please do so. You may also want to verify that the drivers being used by the device are Symantec and not the manufacturer... see the following document
http://www.symantec.com/docs/TECH17931
04-23-2013 03:39 AM
Hi,
Thanks both of you for your answers. I did an inventory and it indeed worked: the media was recognized. I'm a new user of Backup Exec and still using the trial version so I'm not familiar with it yet.
04-23-2013 05:43 AM
You may be ablt to configure an auto response to the alert depending on what alert it is that youre seeing click on the backup exec button in the top left and select (configuration and settings\Alerts and notification\Alert catagories) On the left choose the media operation that youre looking to respond to. On the right select automatically clear after "__" and respond with Yes
04-23-2013 06:07 AM
Im assuming that It would be the "Media Remove" that you would want to respond to. The option to respond OK/YES would be greyed out. In that case please enable the auto response through the BEUTILITY... view document below
http://www.symantec.com/docs/TECH160277
04-25-2013 11:02 PM
Hi,
It's indeed the "Media Remove" that I want to get rid off. The box "Enable alerts for Media Remove" is greyed.
I followed the instructions on the link you gave me and it worked. This morning, the backup was finished with no "Media Remove" alert and only 1 #58063 was created in the event logs so it's exactly what I wanted!
05-21-2013 07:56 AM
Please insert overwritable media into the robotic library using the import command.
Overwritable media includes scratch, blank, and recyclable media. Please note that depending on the current Media Overwrite Protection setting, imported and allocated media may be overwritable as well. Consult the online help for more information on overwritable media
I have this Error almost every week, i run the inventory also but it didnt work.
Please advise what steps should be taken to aviod this in future, Thanks
05-21-2013 08:19 AM
I did this several times but i am still getting the same error.
05-21-2013 10:59 AM
I recommend that you start a new thread because this is a different issue.
In the mean time...this is not an error. It's BE's way of telling you that there is nothing available to overwrite.