Only cleaning tapes in backup exec :S

[Daniel_Kifarkis]

Our Configuration:
Windows 2000 server sp4 with all updates.
Backup Exec 9.1 sp5
HP Surestore LTO Tape Autoloader C7145

The problem:
A few month ago i started to have problems when trying to backup my servers. Backup exec list all tapes as Cleaning Media with media lable: CLN:003E94A58XX(XX = different numbers).
When i run an inventory on the tapes i get this message in the log: Error : a0008231 - Library - cleaning media was mounted.

Sometimes when i restart my server I can run an inventory and Backup Exec understand its a data tape. Then i can run one backup. After that is done it goes back to think every tape in a cleaning media.

does anyone know what causes this problem?
Most thankful for any help!

Regards
Daniel
Sweden

[Ken_Putnam]

Don't know why this would show up all of a sudden, but tale a at http://support.veritas.com/docs/190522

[Daniel_Kifarkis]

Hey,

Thank you for the answer. Im not sure, but i think the problem started when someone ran windows update and installed a driver for the LTO Drive.

This is the last discovery from adamm.log:
03/07/07 08:52:55 Adamm Log Started! ("EMFS02", 1005, {8AE970F4-A1E5-4E66-A6AD-774713F1308C})

Adamm Info: Version 9.1, Build 4691

OS Info: Windows NT 5.0, Build 2195, Service Pack 4

Database Driver Info: SQLSRV32.DLL, 03.85.1064
Database Server Info: Server Name = "EMFS02", Active Node = ""
Database Connection String: "DRIVER=SQL Server;SERVER=EMFS02\BkupExec;DATABASE=BEDB"

Shared Storage Authorization: No
TSM Authorization: No
Library Expansion Options: 1

03/07/07 08:52:55 Device Registry:

Scsi Address
Prt :Bus :Tar :Lun Attributes
------------------- -------------------------------------------------------------------------------

0000:0000:0000:0000 "atapi", (Port Driver)

------------------- -------------------------------------------------------------------------------

0001:0000:0000:0000 "atapi", (Port Driver)

------------------- -------------------------------------------------------------------------------

0002:0000:0000:0000 "cpqcissm", (Port Driver)

0002:0000:0005:0000 "HP C7145 2400", (Changer Device), "\\.\MediumChanger0"

0002:0000:0006:0000 "HP Ultrium 1-SCSI E23V", (Tape Device), "\\.\Tape0"

------------------- -------------------------------------------------------------------------------

0003:0000:0000:0000 "cpqarry2", (Port Driver)

------------------- -------------------------------------------------------------------------------

9999:0016:0001:0000 "VERITAS Backup To Disk 1.00", "\\.\Bkup2Dsk"

------------------- -------------------------------------------------------------------------------

03/07/07 08:52:56 Device Discovery:

Scsi Address
Prt :Bus :Tar :Lun Attributes
------------------- -------------------------------------------------------------------------------

0002:0000:0005:0000 Device Name "\\.\MediumChanger0"
Primary Inquiry "HP C7145 2400"
Serial Number "HP C7145 DE0BG20071"
Device Flags SCSI, SN(TYPE 1), SN(ELEMENT)
Device State 3, Online

Device IDs 1001, {CF4A5822-637D-467E-A2D1-A9C8F158D37C}
Device Name "HP 1"
Device Type 2131755008, "CHANGER FS=1"
Device Features 0x0004786A
1st Slot Number 1
Number Of Slots 9

Drive Element 0 1002, "HP Ultrium 1-SCSI IE72C05500"

0002:0000:0006:0000 Device Name "\\.\Tape0"
Primary Inquiry "HP Ultrium 1-SCSI E23V"
Serial Number "HP Ultrium 1-SCSI IE72C05500"
Device Flags SCSI, SN(TYPE 1)
Device State 3, Online

Device IDs 1002, {6B163A6C-023C-4A1C-80C5-1F8F9C243576}
Device Name "HP 1"
Device Type 134283265, "LTO 64K (64K,10,0,E,HU)"
Device Features 0x000BFB7F
Device Element 1001, 0

------------------- -------------------------------------------------------------------------------

9999:0016:0001:0001 Device Name ""
Primary Inquiry "VERITAS Backup To Disk 1.00"
Serial Number "VERITAS Backup To Disk {C41588CB-58C4-41F9-AD1E-3068E28728D8}"
Device Flags SN(TYPE 0), B2D
Device State 3, Online

Device IDs 1010, {C41588CB-58C4-41F9-AD1E-3068E28728D8}
Device Name "Backup2disk"
Folder Path "G:\backup2disk"

------------------- -------------------------------------------------------------------------------

03/07/07 08:52:56 Device Discovery End:

[Guy_Harper]

I had a similar problem when a drive was going bad. How many drives do you have? If you do a full inventory do all of the tapes show up as cleaning? If not you may be able to isolate it down to one drive by forcing the inventory to a specific tape unit.

[Daniel_Kifarkis]

its only one drive but 9 slots in the robot.
You think it might be broken?

[Guy_Harper]

I cannot be sure but in my case I was able to isolate it to one drive since I had multiple drives. In the troubleshooting steps we removed the "enable bar code rules" under Devices-library-Configuration tab. This did not fix it. I also do not remember having any errors that came up in the using the HP library and tape tools. I would also think that if the tape unit has a LED display that shows the correct tape labels I would think that the bar code reader may not be a problem.

[Daniel_Kifarkis]

I dont have bar code rules enabled.

gah..im getting really nervous about anything shall happend to a server.
Anyone got more hints? Reinstall BE? upgrade to w2k3? Get a new backup station?

[Daniel_Kifarkis]

The tape drive drive was broken and i bought a new LTO robot.