Hello,
When the Oracle server does not respond, does it give any error message? The Oracle agent uses TCP 6101. Refer to the following technote:
Title: Backup Exec for Windows Servers TCP/UDP port listing
http://support.veritas.com/docs/278758
What is the version of Oracle? Since when does the problem occur? Ensure that the Oracle agnet is properly installed as per the following technote:
Title: How to install and configure the Backup Exec Agent for Oracle
http://support.veritas.com/docs/230362
Hopr this helps. If the issue persists, revet with details to the above questions.
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Regards.