I upgraded BE from 9.0 to 9.1 rev 4691 with the sp5 patch and the drivers file symantec recommended. After all the reboots last night, I was able to run and get a sucessful backup, but today as I was loading new tapes, the Autoloader went offline (as displayed in the BE Admin Console). The device manager shows that the Tape Drive is enabled. I've also checked and restarted the Dell PowerVault 122T LTO Autoloader. There are also no alerts in the Admin Console.
I added the tapes and started running an inventory when the Autoloader went offline
Backup Exec Alert: Device Error
(Server: "SHASTANET") Robotic library hardware error.
The robotic library has reported a general hardware error condition. Manual intervention, calibration, etc., may be required. This may be a device related hardware problem, or it may be some other hardware problem (i.e. SCSI card/bus etc.). The library and drive states have been set to offline. Please attend to this condition.
Thanks,
