09-05-2011 01:01 AM
Hello, I've a server w2003 with backup Exec 2010 R3 and a hp storage works 1/8 G2 tape Autoloader connected to this server (scasi). I can see the autoloader in backup exec but the tapes aren't recognise. I've tried to inventory a lot of time but the task is running all time and never is finished (more than 72 hours running)
Otherwise I've tried to change id scsi in the autoloader, 4 by 6 but the behavior is the same.
This is the scsi information in the backup exec:
Could you please help me with this issue?
Thanks in advance
Regards
Solved! Go to Solution.
09-05-2011 04:01 AM
Hello again, I'm installed another scsi card and I'm installed symantec driver. For the moment backup exec recognise the tapes!
Among all your comments I have the problem solution
Thanks a lot for you help
09-05-2011 01:16 AM
1) In the Windows Device Manager, is your tape library listed as an Unknow Medium Changer with a Microsoft driver and the tape drive has a Symantec driver?
2) In the Devices tab, right-click on the library and pause/unpause it.
3) you might want to test the library with the HP LT&T utility. Make sure that you stopped all the BE services first and select the write test.
09-05-2011 01:34 AM
I've attached a screenshop for your questions
09-05-2011 02:08 AM
Your Device Manager sceenshot does not show a library detected by the Operating System, it only shows the tape drive. Until the Operating System can see the library as a separate device (as well as the tape drive) then Backup Exec will not be able to correctly use the library.
Note you should see a section for "Medium Changers" if your library is being detected by the operating system.
Oh and just for completeness if this media server is a virtual server running in VMware (and not a physical server) that your configuiration is not supported for physical tape drive or library access.
09-05-2011 02:12 AM
...your autoloader's robotics is not showing up and this is your issue. What Windows sees, BE sees. You need to resolve this first. Make sure it isn't connected to a RAID controller as this is not an HP-supported configuration. If it is, you would need to organise a proper SCSI controller in order to make it work properly.
09-05-2011 02:23 AM
09-05-2011 04:01 AM
Hello again, I'm installed another scsi card and I'm installed symantec driver. For the moment backup exec recognise the tapes!
Among all your comments I have the problem solution
Thanks a lot for you help