Remote Agent issue

[597407880]

ok,

at one of our sites we are having our software fail with the following issue

"The network connection to the Backup Exec Remote Agent has been lost. Please check for network errors.
A timeout occurred waiting for completion of media server data processing
"

we have gone through troubleshooting
http://seer.support.veritas.com/docs/258159.htm
none of which helped disc defrag and open file acces...

our server and backup are on the same computer so the network card and network problems are not an issue as it is all local to the software. the drive that fails is the D: drive which contains exchange stores

is anyone can help me please we consistantly get a failed message

if any other information is needed please adviseMessage was edited by:
597407880

[Sheetal_Risbood]

Hi,

The probable cause of this : Remote Agent service gets crashed at the time of backup Or the Remote Agent service is getting timed out (Hangs).

Remote agent is installed on the local Backup Exec server as a part of basic installation of Backup Exec.This remote agent on the local Backup Exec server is used to perform the backup of the data on the local machine.

To resolve the issue, try changing the Remote Agent Priority using the following Technote :

How to change the priority level of the Backup Exec Remote Agent for Windows Servers
http://support.veritas.com/docs/253094


I would like to know if this happens on a particular backup job. If yes, try splitting the job into 2-3 smaller jobs and verify the results.

Also, does the backup fail while backing up a particular file ?


Please let us know the further updates.

NOTE : If we do not receive your intimation within two business days, this post would be marked assumed answered and would be moved to answered questions pool.


Thanks.

[Sheetal_Risbood]

As per our previous reply, marking the case as assumed answered and moving it to answered questions pool.