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Remote Agent on Media Server stops when backing up to DataDomain

bjorn_b
Level 6
Partner Accredited Certified

Hi folks

I am working with a Backup Exec server that is driving me nuts.

Earlier, we backed up to a SAN and duplicated to tape. Worked VERY well!

Then we decided to take backup to a DataDomain instead. This has really become a real pain, and the backups are failing most of the time.

What happens, is that the remote agent on the media server stops. There might be reasons for that, but I haven't managed to work that out.

We are backing up a virtual environment, and we also use TDS for snapshot backups of this environment. These snapshots are taken before Backup Exec starts, so we shouldn't have a resource conflict (or snapshot conflict, to be more precise). 

No remote agens on the client servers has stopped. Does anyone have a clue of where I could start to search?

I understand that this might be too little information, but please ask, and I will try to give more :)

The environment is 2010 R2 on Win 2008 R2. 

The 2010 environment is patched to the latest hotfix.

/bjorn

1 ACCEPTED SOLUTION

Accepted Solutions

bjorn_b
Level 6
Partner Accredited Certified
Found the solution for this one. It was related to a corrupt selection list, and not to DataDomain.

View solution in original post

2 REPLIES 2

pkh
Moderator
Moderator
   VIP    Certified

Have you checked that your particular model of DataDomain is supported?  See the HCL below

http://www.symantec.com/business/support/index?page=content&id=TECH137050

If it is not supported, test it with the B2DTest utility.

http://www.symantec.com/business/support/index?page=content&id=TECH69107

bjorn_b
Level 6
Partner Accredited Certified
Found the solution for this one. It was related to a corrupt selection list, and not to DataDomain.