Return Code: 1635 Backup Exec 12.5 installation of SP4 fails

[rselk]

Hi guys,

we have running backup exec 12.5 with SP3 Version 12.5 Rev. 2213. No want to install SP4 but the installtion always fails. Tried it with Live Update and with a manual installation. It´s also very strange that my installed update list in the help - about - tab is empty.

In the bkupinst.log log I can see this message:

10-13-2010,17:03:15 :  Entering PatchSetup.exe

10-13-2010,17:03:15 :  Command Line: /NAME:Service Pack 4 /UI:NONE

10-13-2010,17:03:15 :  Executing UpdateCPSReg.

10-13-2010,17:03:15 :  WARNING: Backup Exec application has been terminated by this patch.

10-13-2010,17:03:15 :  WARNING: Backup Exec application has been terminated by this patch.

10-13-2010,17:03:15 :  WARNING: Backup Exec application has been terminated by this patch.

10-13-2010,17:03:16 :  WARNING: Backup Exec application has been terminated by this patch.

10-13-2010,17:03:16 :  Executing GetPatchInfo.

10-13-2010,17:04:21 :  This patch package could not be opened.  Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package.

E:\SOURCE\BEWS_12.5.2213_32BIT_VERSION\WINNT\INSTALL\BE\Symantec Backup Exec for Windows Servers.msi

10-13-2010,17:04:23 :  V-225-136:  The patch failed to install.  Return code: 1635  ***To search for information about this error, click <a href="http://entsupport.symantec.com/umi/V-225-136" target="main">here </a>

10-13-2010,17:04:23 :  Exiting PatchSetup.exe

In the bkuptemp.log log I can see this message:

 <logdata>
   <caller>0</caller>
   <type>2</type>
   <datetime>10-13-2010,17:02:25 </datetime>
   <msg>V-225-69:  ERROR: C:\WINDOWS\Installer\{B52AF7AF-C5B3-47FC-8116-AD2208FC8904}\PatchInventory.ini does not exist.  ***To search for information about this error, click &lt;a href="http://entsupport.symantec.com/umi/V-225-69" target="main"&gt;here &lt;/a&gt; </msg>
 </logdata>
 <logdata>
   <caller>0</caller>
   <type>0</type>
   <datetime>10-13-2010,17:02:25 </datetime>
   <msg>ERROR: Failed to get list of display names for applied patches.</msg>
 </logdata>

Can Anybody help me?

[VJware]

Have you tried this KB article - http://www.symantec.com/docs/TECH59396

[Mahesh_Roja]

Post the Event Viewer  errors and waring related to MSIinstaller

[CraigV]

Hi,

If something like this happens, I normally disable my AV before trying it again. Something that has also helped was stopping the BE services before installing any SP.

Thanks!

[Mahesh_Roja]

Check out this KB

http://www.symantec.com/business/support/index?page=content&id=TECH68150

[pkh]

What has this article got to do with his problem?  His problem is due to a patch not found and this article is talking about an SQL problem.  Please do not just search for the KB by keywords and posting everything that you find.  This is not the way to solve problems.

[Mahesh_Roja]

which error mentioned 

Backup Exec 12.5 for Windows Servers service packs or patch installation fail just check once again

So I thought it may help

[CraigV]

...unless you're actually adding something that DIRECTLY references the problem, it really doesn't help. It just points a poster in the wrong direction.

[CraigV]

Hi,

Any news here?

THanks!