Robotic library hardware error

[John_Gathright]

I'm running Veritas Backup Exec 9.1, rev. 4691 on a Windows 2000 Professional machine. The tape backup is a Sony TSL-9000 robotics library. The driver is one I obtained from the Veritas drivers page, is version 5.0 and dated 9/2/2003. When I first installed the TSL-9000 everything worked flawlessly for several months. However, over the last couple of months, I'm receiving both a 'Robotic library hardware error' and a 'request could not be performed because of an I/O device error', always during the verify stage of the backup, never the initial write. This happens on our full backup (3 tapes) almost weekly, and sporadically on the incremental backup (single tape per day). Any assistance would be greatly appreciated.

[Sharvari_Deshmu]

Hello,

i
please check whether the device is tested from the compatibility list below:
http://seer.support.veritas.com/docs/271383.htm
If yes please install the latest drivers from the link below:
http://support.veritas.com/docs/273853
If the device is not tested please install the latest device manufacturers drivers

ii
Please check in the event logs whether on the device you have received event id 9 and 11 if so this is a hardware issue please contact the hardware manufacturer
Please see the M/S article:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q154690

iii
Please update the firmware of the device


Thanks,

NOTE : If we do not receive your intimation within two business days, this post would be "assumed answered" and archived.

[John_Gathright]

FYI...

Thanks for the info. I did update the drivers package from the link you provided. I also yesterday re-cabled the SCSI chain internally, so now only time will tell. My problems always occur during backups to the TSL-9000, and then only during the verification phase. Last night's backup ran without problems, but I won't consider this resolved until a week's worth of backups (including a full backup) have run normally.

Thanks.

[Deepali_Badave]

Hello,

Thank you for the update.

[Sheetal_Risbood]

Hi,

In reference to our previous reply to your post, we would request you to update us on the progress.

However, if we do not receive your intimation within two business days, this post would be marked assumed answered and would be moved to answered questions pool.


Thanks.

[Sheetal_Risbood]

As per our previous reply, marking the case as assumed answered and moving it to answered questions pool.