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SMTP notification failed after setting "Remove Media" notification

Jeton_Osmani
Level 2
Dear Customersupport

I'm pretty sure that must be a wrong setting.
Since I set up that the user gets a notification to remove the tape, i don't receive the success notification.

On the notification setup I set up 2 notification within 240 minutes and reset after 240 minutes.
5 REPLIES 5

Jeton_Osmani
Level 2
Just for your Info, I receive the "Remove Tape" notification but not anymore the "success notification"

Ameet_Thakkar
Level 6
Kindly refer to the technote link mentioned below http://seer.support.veritas.com/docs/264683.htm

================================================
As an additional information.
Most of the external SMTP servers don't allow smtp mail relaying without proper authentication.
We suggest you to check the external smtp servers using telnet command.
Refer to the following technote for further information.

a)Technote:How to test the simple mail transfer protocol notification using Telnet http://seer.support.veritas.com/docs/252098.htm

b) Title: How to configure Backup Exec to automatically respond to media alerts, including when a backup hangs at 99% until the user responds to a tape eject prompt.
http://seer.support.veritas.com/docs/192055.htm

We hope this helps. Let us know if the problem still exists and revert back with the error message.

Rohit_Sonawale
Level 6
Certified
Kindly update us on this issue.

Sheetal_Risbood
Level 6
Hello,

In reference to our previous reply to your post, we would request you to update us on the progress.

However, if we do not receive your intimation within two business days, this post would be 'assumed answered' and archived.


Thanks.

Sheetal_Risbood
Level 6
Archiving the post as per our previous reply