11-04-2014 06:57 AM
Hello,
I have a new server with a fresh install of BE 2014 as the media server on a Windows 2012R2 OS . I added a few servers to backup and when I try and do a Disk to Tape backup or a duplicate to tape backup I receive the error message "Server Application Error-Unable to Insert Policy".
Symantec Tech support tried running a repair in control panel but problem still exist. I did not migrate any jobs from my BE2010 jobs. Just basically doing some testing on BE2014. This issue exist before I promoted the server to Central Administror Server.
Any ideas on how to troubleshoot this issue? Is it common? Should I just uninstall and reinstall BE2014 as we have a second test server that we are not seeing this issue on. I read some article on BE2012 that had this problem with bad encryption keys but this did not resolve my issue.
Thanks for any help or clarification,
DAS
Solved! Go to Solution.
11-04-2014 07:55 PM
Does deleting and recreating the backup job help ?
Lastly, as just testing, try using a blank DB as well using this KB - http://www.symantec.com/business/support/index?page=content&id=TECH23769
11-05-2014 06:25 AM
Hello VJware,
Well I dumped the database and the error message is gone. Now just need to recreate everything. Since this is a new server, we are not going to lose data but it is troubling why this occurred and how to prevent it in the future as I prefer not to have to create the 150 jobs and all the other items.
I appreciate your help in resolving the problem. I wish I would have done this a week ago as I expected starting from scratch was going to be the solution.
Thanks,
Dave
11-04-2014 08:46 AM
Hi DASFTP,
Please DM me your support case number so I can get more information.
Thanks,
Lenora
11-04-2014 09:50 AM
Symantec Technical Support Case Number: 07575297
11-04-2014 07:55 PM
Does deleting and recreating the backup job help ?
Lastly, as just testing, try using a blank DB as well using this KB - http://www.symantec.com/business/support/index?page=content&id=TECH23769
11-05-2014 06:25 AM
Hello VJware,
Well I dumped the database and the error message is gone. Now just need to recreate everything. Since this is a new server, we are not going to lose data but it is troubling why this occurred and how to prevent it in the future as I prefer not to have to create the 150 jobs and all the other items.
I appreciate your help in resolving the problem. I wish I would have done this a week ago as I expected starting from scratch was going to be the solution.
Thanks,
Dave